Neighbourhood Housing & Community Services Manager

Moat; Gravesham, Dartford; Hybrid; GBP 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Laptop/tablet/phone provided

Car allowance

ECUA

Zusammenfassung

Moat is recruiting a Neighbourhood Services Manager to oversee tenancy and leasehold management across the Gravesham area, ensuring high standards in estate services and swift responses to ASB and breaches. You will work with residents, contractors and managing agents to keep neighbourhoods clean, safe and well-maintained.

You will manage a diverse housing portfolio, conduct inspections, supervise tenancy sign-ups, and handle complex queries while upholding safeguarding responsibilities and

Qualifikationen

• Strong knowledge of tenancy and leasehold management.
• Experience in handling ASB and community engagement.
• Excellent communication and problem-solving skills.
• Strong time management with ability to manage a complex caseload.
• A relevant housing qualification (or willingness to work towards one).
• Full UK driving licence and access to transport.

Aufgaben

• Conduct regular estate inspections and monitor cleaning and gardening contracts.
• Manage tenancy and leasehold queries in line with service standards.
• Take prompt enforcement action on ASB and tenancy breaches.
• Support new tenants and shared owners through sign-ups and onboarding.
• Handle complaints and ensure compliance with the Housing Ombudsman Code.
• Fulfil safeguarding obligations and signpost to key agencies when needed.

Jobbeschreibung

Moat is recruiting a Neighbourhood Services Manager to oversee tenancy and leasehold management across the Gravesham area, ensuring high standards in estate services and swift responses to ASB and breaches. You will work with residents, contractors and managing agents to keep neighbourhoods clean, safe and well-maintained.

You will manage a diverse housing portfolio, conduct inspections, supervise tenancy sign-ups, and handle complex queries while upholding safeguarding responsibilities and