Neighbourhood Services Manager

Moat Homes Ltd; Gravesend; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

Moat Homes Ltd in Gravesend is hiring a Neighbourhood Services Manager to oversee tenancies, leases and estate services across the Gravesham area. The role is hybrid, with office-based and remote work, and includes a fixed-term contract for up to 12 months.

You will lead on tenancy queries, contractor management and safeguarding obligations while delivering high service standards. The ideal candidate will have tenancy/leasehold expertise, strong communication skills, and a current UK driving

Qualifications

• Strong knowledge of tenancy and leasehold management.
• Excellent communication and problem-solving skills.
• You’ll have excellent time management skills with an ability to manage a complex caseload and meet deadlines.
• A relevant housing qualification (or willingness to work towards one).
• A full UK driving licence and access to transport.
• Proud member of the Disability Confident employer scheme.

Responsibilities

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

Skills

Tenancy & Leasehold

Communication skills

Driving licence

Education

Housing qualification (or in progress)

Job description

Salary: £34,418 to £43,022 per annum (salary offered dependent experience) plus ECUA of £2411.

Contract: Fixed-term contract for up to 12 months

Location: Mariner House, Dartford - covering the Gravesham area

We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing:

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign‑ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information, please take a look at the job description: Neighbourhood Services Manager.pdf

Our Values:

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you require any additional adjustments to the recruitment process, please email [e-mail].

Neighbourhood Services Manager

Company: Moat Homes Ltd Salary: £34,418 to £43,022 a year Hours: Full-time Location: Gravesend Working pattern: Hybrid - 2 days remote Job type: Contract Posting date: 30 Oct 2026 Closing date: 15 Nov 2026

Summary

Role: Neighbourhood Services Manager

Hours: 35 hours per week

Salary: £34,418 to £43,022 per annum (salary offered dependent experience) plus ECUA of £2411.

Contract: Fixed-term contract for up to 12 months

Location: Mariner House, Dartford - covering the Gravesham area

We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing:

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign‑ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information … please take a look at the job description: Neighbourhood Services Manager.pdf

Our Values:

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

Essential requirements

Strong knowledge of tenancy and leasehold managementExperience in handling ASB and community engagementExcellent communication and problem-solving skillsYou’ll have excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlinesA relevant housing qualification (or willingness to work towards one)A full UK driving licence and access to transport

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.