Neighbourhood Services Manager

Housing Diversity Network; Dartford, Gravesham; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

Moat in Dartford is seeking a proactive Neighbourhood Services Manager to oversee tenancies, leases, and estate services across the Gravesham area. The role combines office work with field visits, requiring strong housing management experience.

You will respond to anti-social behaviour, coordinate with residents and agents, and ensure safety, cleanliness, and maintenance. The fixed-term contract lasts up to 12 months, with 35 hours per week and a competitive salary plus ECUA.

Qualifications

• Experience in tenancy and leasehold management.
• Experience handling ASB and community engagement.
• Excellent communication and problem-solving skills.
• Good time management with ability to manage a complex caseload.
• Relevant housing qualification or willingness to work towards one.

Responsibilities

• Conduct regular estate inspections and monitor contracts.
• Manage tenancy and leasehold queries in line with service standards.
• Ensure managing agents deliver value-for-money services.
• Take prompt enforcement action on ASB and tenancy breaches.
• Support new tenants and sign-ups and onboarding.
• Handle complaints and ensure Housing Ombudsman compliance.
• Fulfil safeguarding obligations and signpost vulnerable residents to key agencies.

Skills

Tenancy management

Leasehold management

ASB handling

Community engagement

Time management

Communication skills

Driving licence

Education

Housing qualification

Job description

Role: Neighbourhood Services Manager

Hours: 35 hours per week

Salary: £34,418 to £43,022 per annum (salary offered dependent experience) plus ECUA of £2411.

Contract: Fixed-term contract for up to 12 months

Location: Mariner House, Dartford - covering the Gravesham area

We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.

Are you passionate about delivering excellent housing services and building strong, safe communities? AtMoat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

What we’re looking for

• Strong knowledge of tenancy and leasehold management
• Experience in handling ASB and community engagement
• Excellent communication and problem-solving skills
• You’ll have excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlines
• A relevant housing qualification (or willingness to work towards one)
• A full UK driving licence and access to transport

If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information, please take a look at the job description: Neighbourhood Services Manager.pdf

Our Values

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of ‘The Sunday Times Best Places to Work’ in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

If you require any additional adjustments to the recruitment process, please email [e-mail].