Neighbourhood Response Officer x 2

Clarion Housing Group; Milton Keynes; On-site; GBP 36,000 - 42,000; Full time

Job summary

Clarion Housing Group is seeking two confident Neighbourhood Response Officers to cover Oxfordshire, Milton Keynes and surrounding areas. You will conduct regular estate inspections, identify issues and work with residents to deliver improvements.

You will support residents to manage tenancies, including sign-ups, welfare checks, ASB investigations and breaches of tenancy, while collaborating with safeguarding teams and partners to safeguard health and wellbeing in the neighbourhood.

Qualifications

• Confident and resilient with a positive mindset.
• Experience in customer service and community work.
• Able to develop relationships across Clarion and external agencies.
• Experience with policies, procedures, plans and targets.
• Proactive and creative in finding solutions; IT systems experience.

Responsibilities

• Carry out regular estate inspections and report issues.
• Design and deliver neighbourhood projects with communities.
• Support residents to manage tenancies, including sign-ups and welfare checks.
• Investigate ASB and breaches of tenancy; work with safeguarding teams.
• Collaborate with social services, mental health teams and police to support wellbeing.

Skills

Customer service

Stakeholder relations

IT systems

Teamwork

Job description

## Neighbourhood Response Officer x 2Apply: Mobile Working: Hybrid: Full time: Posted Today: R0018927Salary: £35,809 to £41,593 per annumHours: 36 hours per weekLocation: Hybrid working arrangementContract Type: PermanentWe’re looking for two confident, customer focused **Neighbourhood Response Officer** to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas.You will be responsible for supporting Clarion to embed its vision to provide *safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live.........***What you’ll be doing**Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.**What you’ll need**We’re looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You’ll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.**Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential.****What you’ll get in return**If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website.Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here**Closing Date: Monday 28th September 2026 at midnight.****Applicants must be able to travel across the region as required.****At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.****You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.**