Regional Operations Officer - Performance & Improvement

Clarion Housing Group; Maidstone; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Clarion Housing Group is seeking a Regional Operations Officer to join the Housing Services team in the South. The post focuses on delivering monthly reports and supporting regional planning to turn group priorities into local actions.

You will analyse performance and customer feedback to spot trends for improvement, liaising with the Regional Leadership Team. The role requires effective relationship-building across the regional team and related departments.

Qualifications

• Analytical thinking and data interpretation skills.
• Ability to translate complex information into clear formats.

Responsibilities

• Prioritise the delivery of monthly service and improvement reports.
• Support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information using complaints and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Work effectively with the regional team at all levels and with other teams.
• Travel across the region as required.

Job description

• Location: Maidstone - County Gate
• Salary: £38,231 - £44,625 per annum
• Hours: 36 hours per week - flexible options considered
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work Uk and Ireland

We're currently looking for a Regional Operations Officer to join our Housing Services team in the South.

In this role you'll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Thursday 24th September 2026 at midnight.

This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.