Neighbourhood Response Officer

Triumph Consultants Ltd; Orpington; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A respected housing association is seeking a Neighbourhood Response Officer for a 4-month assignment in Orpington. This hybrid role involves maintaining safe and well-managed neighborhoods, supporting tenants, addressing anti-social behavior, and requiring excellent communication and customer service skills. The position offers a competitive hourly rate of £20.28, with a minimum of three days on-site per week. Ideal candidates will possess experience in housing or neighbourhood management and strong problem-solving abilities.

Benefits

Competitive hourly rate

Dynamic work environment

Opportunities for community engagement

Qualifications

• Ability to work independently across multiple locations.
• Basic DBS clearance required.
• Proficiency in IT skills.

Responsibilities

• Develop and implement neighbourhood plans.
• Conduct estate inspections and ensure safety actions.
• Support community events and manage relationships.

Skills

Customer service skills

Community engagement skills

Decision-making skills

Problem-solving skills

Communication skills

Education

Experience in housing or neighbourhood management

Tools

CRM systems

Microsoft Outlook

Job description

Neighbourhood Response Officer

Location: Orpington (Hybrid – Minimum 3 Days On-Site)

Contract Duration: 4-Month Assignment
Hours: 36 Hours per Week
Salary: £20.28 per hour PAYE

About the Role

Our client, a respected housing association, is looking for a proactive and community-focused Neighbourhood Response Officer to join their team for a 4-month assignment. In this role, you will be crucial in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live.

You will be responsible for supporting vulnerable customers, resolving tenancy issues, addressing anti-social behaviour (ASB), and working collaboratively with residents, local partners, and internal teams. This is a customer-facing role that involves daily travel across neighbourhood patches, either from home or from the office.

Key Responsibilities

• Develop and implement neighbourhood plans and local service offers
• Conduct regular estate inspections and ensure fire safety actions are completed
• Build relationships with resident groups and support events and community projects
• Liaise with local authorities, police, and partner agencies regarding safety and ASB
• Collaborate with internal departments to coordinate neighbourhood services
• Provide support to customers in tenancy breach, welfare needs, or those requiring signposting
• Carry out tenancy viewings, sign-ups, and assignments
• Represent the organisation at court hearings (e.g. evictions, stays)
• Perform property condition checks and support during major incidents or decants

What You’ll Need

• Own vehicle and the ability to travel across patches
• Ability to work independently and manage a busy caseload across multiple locations
• Basic DBS clearance
• Proficiency in general IT skills (CRM systems, databases, Outlook, reporting tools)
• Strong customer service and community engagement skills
• Ability to build positive relationships across teams and partner organisations
• Confident decision-making and problem-solving skills
• Resilience, adaptability, and the ability to remain calm under pressure
• Excellent written and verbal communication skills
• Experience in housing, neighbourhood management, customer services, or similar roles
• Willingness to work occasional early evenings and weekends when required

What the Client Offers

• Competitive hourly rate of £20.28
• Hybrid working arrangement (minimum 3 days a week on-site in Orpington)
• A dynamic and supportive working environment
• Opportunity to work with a respected housing association

How to Apply

Please submit your CV quoting 000A 98C2 / 1I. If you do not hear from us within three working days, unfortunately, your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

We will also add your details to our mail-out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts or if you wish us to delete your details and prefer to apply directly to our advertised roles.