Neighbourhood Response Officer

Clarion Housing Group; Coventry; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

Clarion Housing Group is seeking a confident Neighbourhood Response Officer to support Coventry and surrounding areas in a hybrid working arrangement. You will conduct estate inspections, engage with residents and external agencies, and deliver neighbourhood projects while assisting residents with tenancy-related matters.

The role requires strong customer service skills, resilience, and ability to travel across the region as needed. A vehicle is essential, and onsite presence is expected.

Qualifications

• Experience in customer service and working with diverse communities.
• Ability to develop relationships across teams and external agencies.
• Proactive, creative problem-solver with good judgement.

Responsibilities

• Conduct regular estate inspections and report issues for improvements.
• Design and deliver neighbourhood projects with residents and stakeholders.
• Support residents to manage tenancies, including sign ups and welfare checks.
• Collaborate with safeguarding, social services, health services and police to support wellbeing.

Job description

Location: Hybrid working arrangement - covering Coventry

Contract Type: Permanent

We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering the Coventry and surrounding areas.

You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live………

What you'll be doing

Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.

You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.

Importantly you will also be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.

What you'll need

We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.

Although the role has responsibility for managing the Coventry area, extensive travel across the other local regions is required from time to time to cover others and a vehicle to do this will be essential. The role is resident facing and so onsite daily.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for more information.

Closing Date: Sunday 11th October 2026 at midnight.

Applicants must be able to travel across the region as required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.