Neighbourhood Manager (Part time)

A2Dominion; Oxford; Hybrid; GBP 18,000; Full time

Job summary

A UK housing association is seeking a Neighbourhood Manager to enhance community life. This role involves direct resident support, estate inspections, and managing tenancy issues in a hybrid model. The ideal candidate should be passionate about making a difference, possess skills in communication, problem-solving, and have a driving license and own car. Enjoy benefits like 25 days holiday and a contributory pension as a valued team member.

Benefits

25 days holiday pro rata

Up to 8% contributory pension

Annual health benefits allowance up to £300

Qualifications

• Driving license and own car essential.
• Experience dealing with tenancy matters like noise complaints.
• Familiarity with housing policies or eagerness to learn.

Responsibilities

• Conduct estate, scheme, and property inspections.
• Support residents with tenancy management issues.
• Work with departments to address building maintenance.

Skills

Experience in housing

Problem-solving skills

People skills

Attention to detail

Communication skills

Tools

Outlook

Word

Excel

Job description

Job title: Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,400.00
Working hours: 17.5 hours per week
Contract: 11 months fixed term contract
DBS Level: This role requires a Standard DBS check.
Driving license and own car essential

About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well ashomesfor sale and shared ownership.

Role overview

Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You’ll be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive! You’ll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like Noise Complaints and safeguarding, you’ll be at the forefront of creating vibrant, thriving communities. If you’re passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities!

Key responsibilities

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

About you

• Driving license and own car essential
• You really care about making a difference and want to help people feel safe and supported in their homes.
• You’ve got some experience in housing, or, you’re keen to learn about building safety, fire safety, and tenancy issues.
• You understand how important it is to look out for people especially those who might be vulnerable, and you want to be someone our residents can trust and turn to when they need help.
• Experience dealing with tenancy matters, like noise or neighbour concerns, and you’re either familiar with housing policies and regulations or open to learning as you go. You enjoy solving problems and can explain things clearly, in a way that makes sense to everyone.
• Confident using tools like Outlook, Word, and Excel, and you pick up new systems quickly. You also pay attention to detail, especially when it comes to keeping information accurate and up to date.
• You’re comfortable working in a fast‑paced environment, where priorities can change quickly, and you’re able to stay organised while juggling multiple tasks at once. This role is a chance to use your people skills and practical know how to make a real impact helping our customers feel valued, supported, and proud of where they live.

Why A2Dominion

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at [e-mail]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness – [e-mail]