Neighbourhood Manager

Service Care Solutions; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading housing association in Walthamstow is seeking an experienced Neighbourhood Manager for a temporary contract. The role involves delivering housing management services, ensuring compliance, and working collaboratively to create thriving communities. Candidates should have strong knowledge of UK Housing Law and proven customer-focused service experience. The position offers hybrid working arrangements with competitive pay.

Qualifications

• Experience in a Neighbourhood or Housing Officer role.
• Strong knowledge of UK Housing Law.
• Proven track record in customer-focused services.

Responsibilities

• Deliver housing management services and ensure compliance.
• Resolve resident issues quickly and effectively.
• Collaborate with teams to improve neighbourhoods.

Skills

Housing management knowledge

Relationship-building skills

Independence in managing workload

Attention to detail

Job description

Overview

Neighbourhood Manager, Walthamstow – Temporary, Full-time. A fantastic opportunity has arisen for an experienced Neighbourhood Manager to join a leading Housing Association in Walthamstow on a temporary 3-month basis. This is a key frontline role providing excellent housing management services, ensuring safe, compliant, and thriving communities for residents. This role offers hybrid working with 3 days patch based and 2 days working from home or office.

Responsibilities

• Deliver excellent housing management services and ensure tenancy compliance.
• Provide a flexible, face-to-face service, resolving resident issues quickly and effectively.
• Carry out welcome visits to new tenants and support vulnerable customers.
• Work collaboratively with internal teams and external agencies to improve neighbourhoods.
• Promote resident involvement through meetings, feedback, and community engagement.
• Prepare evidence, issue notices, and attend Court where legal action is required.
• Ensure accurate record-keeping, meeting performance targets and KPIs.

Requirements / Qualifications

• The successful candidate will have previous experience in a Neighbourhood or Housing Officer role, with strong housing management knowledge and a proven track record in delivering customer-focused services.
• Strong knowledge of UK Housing Law relating to residential premises.
• Excellent relationship-building and networking skills.
• Ability to work independently and manage a varied workload effectively.
• Proven experience handling tenancy issues, ASB, and safeguarding concerns.
• Strong attention to detail with the ability to meet deadlines and targets.

Contract

• Working Hours: Full Time Monday-Friday
• Length of Contract: 3 Month Contract, Temporary
• Rate: The pay for the role is £27.08 per hour LTD company rate. The PAYE equivalent is £23.24 per hour, inclusive of holiday.

How to apply

To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail.