Neighbourhood Manager

Fairhive Homes Limited; Aylesbury; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Health Cash plan

Flexible working conditions

Job summary

Fairhive Homes in the United Kingdom is recruiting a Neighbourhood Manager to lead housing services on a designated patch, overseeing tenancy matters and helping residents sustain their tenancies.

You will build strong relationships with residents, respond to complex situations, work with contractors and agencies, and drive safe, well-presented homes while delivering inclusive, resident-focused services. DBS check required.

Qualifications

• Relevant qualification or equivalent experience in housing management.
• Ability to investigate issues, assess situations and decide on actions.
• Excellent written and verbal communication, able to handle sensitive conversations.
• Strong organisational, administrative and time-management skills.
• Commitment to inclusive, resident-focused services.
• Basic DBS check required.

Responsibilities

• Manage day-to-day housing and tenancy matters across a patch.
• Build positive relationships with residents and partners.
• Respond to antisocial behaviour and safeguarding concerns.
• Organise estate walkabouts and monitor action plans.
• Ensure safety and compliance with fire and health & safety obligations.
• Handle challenging conversations within policies.

Skills

Tenant relations

Investigation skills

Communication

Organisational skills

IT knowledge

Job description

Are you an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to residents and their communities?

At Fairhive, we’re looking for a confident and proactive Neighbourhood Manager to join our Housing Services team. You’ll manage a designated patch of properties, taking responsibility for a broad range of housing and tenancy matters while helping residents sustain their tenancies and feel proud of where they live.

About the role

As a Neighbourhood Manager, you’ll provide a high-quality, resident-focused housing management service. You’ll build positive relationships with residents, respond effectively to complex situations and work closely with colleagues, contractors and external agencies to achieve the best possible outcomes.

You’ll manage day-to-day housing and tenancy matters across your designated patch, including occupancy checks, new tenant visits, successions, assignments, permission requests, tenancy fraud, hoarding and tenancy breaches.

You’ll investigate and resolve standard antisocial behaviour cases, using appropriate prevention and enforcement measures and escalating more complex cases when required. You’ll also respond to safeguarding concerns, working with statutory and voluntary agencies to ensure risks are managed and residents receive appropriate support.

Through regular contact with residents, you’ll identify those who may be vulnerable or need additional help. You’ll make referrals to internal support services or relevant external agencies and monitor the support provided to help residents sustain their tenancies.

You’ll organise and lead estate walkabouts, gather feedback, create action plans and monitor progress. You’ll also complete required fire safety and health and safety actions to help maintain safe, well-presented homes and neighbourhoods.

The role will require you to manage challenging conversations and make balanced decisions within relevant policies and procedures, always considering the needs of residents, effective service delivery and value for money. It will also involve lone working and occasional work in challenging environments.

About you

You’ll have a relevant qualification or equivalent experience within housing management or a related area, along with a good understanding of tenancy and neighbourhood management.

You’ll be confident investigating issues, assessing situations and deciding on the most appropriate course of action. Strong written and verbal communication skills are essential, as you’ll need to build effective relationships and handle sensitive or difficult conversations professionally.

You’ll also have excellent organisational, administrative, time management and prioritisation skills, good IT knowledge and a commitment to delivering inclusive, resident-focused services.

Above all, you’ll be approachable, organised and resilient, with a genuine commitment to providing excellent customer service and improving residents’ experiences.

This role requires a Basic DBS check.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, ‘This is my home.’

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing.

• You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
• We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.