Neighbourhood Manager

Iris Recruitment; Aylesbury; Presencial; GBP 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Pension contributions

Cycle to work scheme

Health cash plan

Generous holiday allowance

Annual social events

Descripción de la vacante

Fairhive is seeking a Neighbourhood Manager to lead housing management across a designated patch. You will support residents, handle tenancy matters, and work with contractors and agencies to deliver outcomes that improve communities.

You will respond to antisocial behaviour, safeguarding concerns and identify residents who need additional help, arranging referrals and monitoring support. The role involves estate walkabouts, safety actions and occasional lone working, with flexible working

Formación

• Experience in housing management or related field.
• Strong written and verbal communication skills are essential.
• Ability to build relationships with residents and partners.

Responsabilidades

• Manage a designated patch of properties and tenancy matters.
• Respond to antisocial behaviour and safeguarding concerns as required.
• Conduct estate walkabouts and implement action plans.
• Ensure safety duties, fire and health and safety actions are completed.
• Make balanced decisions prioritising residents' needs and value for money.
• Communicate clearly with residents and colleagues, including lone-working scenarios.

Conocimientos

Communication skills

Organisational skills

Administrative skills

IT literacy

Educación

Housing management qualification

Herramientas

MS Office

Descripción del empleo

FAI1240697

The vacancy

Are you an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to residents and their communities?

At Fairhive, we're looking for a confident and proactive Neighbourhood Manager to join our Housing Services team. You'll manage a designated patch of properties, taking responsibility for a broad range of housing and tenancy matters while helping residents sustain their tenancies and feel proud of where they live.

About the role

As a Neighbourhood Manager, you'll provide a high-quality, resident-focused housing management service. You'll build positive relationships with residents, respond effectively to complex situations and work closely with colleagues, contractors and external agencies to achieve the best possible outcomes.

You’ll manage day-to-day housing and tenancy matters across your designated patch, including occupancy checks, new tenant visits, successions, assignments, permission requests, tenancy fraud, hoarding and tenancy breaches.

You’ll investigate and resolve standard antisocial behaviour cases, using appropriate prevention and enforcement measures and escalating more complex cases when required. You'll also respond to safeguarding concerns, working with statutory and voluntary agencies to ensure risks are managed and residents receive appropriate support.

Through regular contact with residents, you'll identify those who may be vulnerable or need additional help. You'll make referrals to internal support services or relevant external agencies and monitor the support provided to help residents sustain their tenancies.

You'll organise and lead estate walkabouts, gather feedback, create action plans and monitor progress. You'll also complete required fire safety and health and safety actions to help maintain safe, well-presented homes and neighbourhoods.

The role will require you to manage challenging conversations and make balanced decisions within relevant policies and procedures, always considering the needs of residents, effective service delivery and value for money. It will also involve lone working and occasional work in challenging environments.

About you

You'll have a relevant qualification or equivalent experience within housing management or a related area, along with a good understanding of tenancy and neighbourhood management.

You'll be confident investigating issues, assessing situations and deciding on the most appropriate course of action. Strong written and verbal communication skills are essential, as you'll need to build effective relationships and handle sensitive or difficult conversations professionally.

You'll also have excellent organisational, administrative, time management and prioritisation skills, good IT knowledge and a commitment to delivering inclusive, resident-focused services.

Above all, you'll be approachable, organised and resilient, with a genuine commitment to providing excellent customer service and improving residents' experiences.

This role requires a Basic DBS check.

The benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Health cash plan
• Generous holiday allowance
• Annual social events

In this role, you'll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You'll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you

We're focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we're looking for.

We are really proud of our initiatives to become an employer of choice, whether it's coming along to one of our Menopause Café's, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you'll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

The closing date for applications will be 04/11/2026 23:59, but we might close it early if we find the right person before this date.