Area Manager (London)

Places for People; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme

35 days holiday

Healthcare cashback plan

Wellbeing support

Employee discounts

Training & progression

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance & will writing

Job summary

Places for People is seeking an Area Manager to lead a team of Community Housing Managers across tenures, delivering a responsive, customer‑focused housing management service and driving performance to sustain tenancies and improve neighbourhoods.

You will work with internal teams and external partners, oversee tenancy and leasehold management, anti‑social behaviour and income recovery, and ensure compliance with fire safety and estate management requirements.

Qualifications

• Level 4 qualification in Housing Management (or be willing to work towards this).
• Significant experience managing housing services across multiple tenures (tenancy, leasehold, income recovery).
• Proven track record of leading, coaching and developing high‑performing operational teams.
• Strong understanding of housing legislation, regulatory requirements and safeguarding.

Responsibilities

• Lead a team of Community Housing Managers to deliver a responsive, customer‑focused housing management service across tenures.
• Oversee tenancy and leasehold management, anti‑social behaviour and income recovery, driving performance against KPIs.
• Ensure housing compliance, fire safety and estate management are managed effectively within landlord obligations.
• Contribute to business planning, service improvement and budgeting while representing the business on strategic projects.

Skills

Housing management

Performance management

Team leadership

Regulatory knowledge

Education

Level 4 Housing Management qualification

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

Please note: This is a fixed term contract until March 31st 2027.

As an Area Manager, you will lead a team of Community Housing Managers to deliver a responsive, customer-focused housing management service across a range of tenures. You will be responsible for driving performance against key targets and KPIs, ensuring customers receive excellent services that help sustain tenancies, improve neighbourhoods and create thriving communities. Working closely with internal teams and external partners, you'll oversee core housing management activities including tenancy and leasehold management, anti-social behaviour, income recovery, customer engagement and estate management. You will ensure housing compliance, fire safety and estate-related risks are managed effectively and in line with landlord obligations. You'll also contribute to business planning, service improvement and policy development, while managing budgets and helping to deliver value for money across your area. As a senior leader, you'll represent the business in strategic projects and deputise for regional leadership when required.

Essential Criteria

• Hold a Level 4 qualification in Housing Management (or equivalent) or be willing to actively work towards achieving this qualification.
• Significant experience managing housing services across multiple tenures, including tenancy management, leasehold services, anti-social behaviour and income recovery.
• Demonstrable experience leading, coaching and developing high-performing operational teams.
• Strong understanding of housing legislation, regulatory requirements, safeguarding responsibilities and estate management practices.
• Experience of managing performance against KPIs, service budgets and continuous improvement initiatives.

More about you

You are an experienced housing professional with a strong understanding of the challenges and opportunities within social housing. You have a proven track record of leading teams, improving performance and delivering excellent customer outcomes. Comfortable working in a fast-paced environment, you can balance operational demands with strategic priorities while ensuring legal and regulatory compliance. You'll have a thorough understanding of tenancy and leasehold management, safeguarding, anti-social behaviour case management and estate services. You're skilled at building effective relationships with local authorities, social services and other partners, creating collaborative solutions that benefit customers and communities. Most importantly, you're passionate about delivering high-quality services that make a positive difference to people's lives.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You’ll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence