Neighbourhood Management Officer

Reed Specialist Recruitment; Whitstable; On-site; GBP 41,000 - 44,000; Part time

Benefits offered by this job

Health insurance

Job summary

Reed Specialist Recruitment is recruiting a Neighbourhood Management Officer for a housing association in Thanet, Kent. This contract role focuses on managing a large estate portfolio and delivering excellent customer experience.

You will conduct estate inspections, resolve tenancy queries, address safety and safeguarding concerns, and coordinate with internal teams and external partners to ensure regulatory compliance and service standards.

Qualifications

• Experience in housing and tenancy management.
• Understanding of housing law and regulations.
• Excellent customer service and relationship skills.
• Clean UK driving licence with business-use insurance.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Proactively manage approximately 650 properties and estates.
• Conduct estate inspections and address safety, tenancy queries, and ASB.
• Build relationships with customers through regular communication.
• Handle tenancy changes, leases, notices, and court work.
• Coordinate with internal and external partners on maintenance and safety.
• Lead an estate taskforce and deliver estate action plans.

Skills

Housing management

Regulatory compliance

Customer service

Problem solving

IT literacy

Driving licence

Education

Ofqual Level 3 Housing Management

CIH foundation degree

Tools

Outlook

Word

Excel

Mobile tech

Job description

Neighbourhood Management Officer

Location: Whitstable Kent

Job Type: Contract sick cover

Hourly rate: £30.95ph UmbrellaWe are recruiting on behalf of a large housing association for a Neighbourhood Management Officer based in Thanet, Kent. This role is crucial in managing a diverse portfolio of residential and mixed tenure properties, enhancing the safety, wellbeing, and satisfaction of our customers. As the face of the organisation in the community, you will lead and manage the end-to-end customer experience, ensuring compliance with all regulations and delivering on our customer commitments and wider corporate strategy.

Day-to-Day of the Role:

• Proactively manage approximately 650 properties and surrounding estates.
• Conduct estate inspections and manage building safety, tenancy queries, and community safety concerns such as anti-social behaviour and safeguarding.
• Build positive working relationships with customers, engaging them through regular communication and responding to queries.
• Manage all legal requirements relating to the tenancy or lease, including tenancy changes, leasehold management, serving notices, and court work.
• Complete and document all related compliance needs on your patch, such as fire risk assessment actions.
• Coordinate with internal departments and external partners to address building maintenance, safety, and access issues.
• Lead and coordinate an estate taskforce where needed and deliver on estate-level action plans.

Required Skills & Qualifications:

• Experience in housing and tenancy management.
• Strong understanding of current housing law and regulations.
• Excellent customer service skills and the ability to build positive working relationships.
• Proven problem-solving and decision-making skills.
• IT-savvy, comfortable with tools like Outlook, Word, Excel, and mobile technology.
• Hold or willing to work towards a relevant Ofqual-regulated qualification Level 3 or higher in Housing Management or a foundation degree from the Chartered Institute of Housing.
• Clean UK driving licence and a vehicle insured for business purposes.