Neighbourhood Officer

VennGroup; Liverpool; Hybrid; GBP 29,000 - 41,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Venn Group is seeking a Neighbourhood Housing Officer in Liverpool to join a well-established social housing organisation. The role offers hybrid working, managing a patch and delivering high-quality neighbourhood services with an immediate start.

The successful candidate will handle tenancy and estate management duties, respond to ASB and breaches, and work with partners to sustain tenancies in a dynamic urban setting.

Qualifications

• Experience in Neighbourhood/Housing Officer roles.
• Experience managing ASB, tenancy breaches and estate management.
• Knowledge of housing legislation and tenancy management best practice.
• Strong communication and case management skills.
• Full UK driving licence preferred.

Responsibilities

• Manage a portfolio of properties, delivering tenancy and estate management services across a designated housing patch.
• Investigate and resolve tenancy breaches, ASB, tenancy fraud, abandonment, and other housing management issues.
• Carry out tenancy audits, estate inspections, sign-up visits, tenancy reviews, and resident engagement activities.
• Collaborate with internal teams and external agencies to support tenancy sustainment and improve neighbourhood outcomes.
• Ensure compliance with housing legislation, safeguarding, health and safety, and policies.

Skills

Housing management

Case management

Communication

Driving licence

Job description

Neighbourhood Housing Officer

Location: Liverpool (Hybrid Working)
Rate: Up to £25.50 per hour (Umbrella)
Contract: Minimum 2-Month Contract
Start Date: ASAP

Venn Group is currently recruiting for a Neighbourhood Housing Officer on behalf of a well-established social housing organisation in Liverpool. This is an excellent opportunity for an experienced housing professional to manage a designated patch and deliver a high-quality neighbourhood management service. The role offers hybrid working and an immediate start.

Key Responsibilities

• Manage a portfolio of properties, delivering tenancy and estate management services across a designated housing patch.
• Investigate and resolve tenancy breaches, anti-social behaviour, tenancy fraud, abandonment, and other housing management issues.
• Carry out tenancy audits, estate inspections, sign-up visits, tenancy reviews, and resident engagement activities.
• Work with internal teams and external agencies to support tenancy sustainment and improve neighbourhood outcomes.
• Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, and organisational policies.

Requirements

• Previous experience in a Neighbourhood Officer, Housing Officer, Tenancy Officer, or similar housing management role.
• Experience managing ASB cases, tenancy breaches, and estate management issues.
• Knowledge of housing legislation and tenancy management best practice.
• Strong communication and case management skills.
• Full UK driving licence and access to a vehicle preferred.