Neighbourhood Housing Manager: Safety, Tenancy & Community

Reed Specialist Recruitment; Whitstable; On-site; GBP 41,000 - 44,000; Part time

Benefits offered by this job

Health insurance

Job summary

Reed Specialist Recruitment is recruiting a Neighbourhood Management Officer for a housing association in Thanet, Kent. This contract role focuses on managing a large estate portfolio and delivering excellent customer experience.

You will conduct estate inspections, resolve tenancy queries, address safety and safeguarding concerns, and coordinate with internal teams and external partners to ensure regulatory compliance and service standards.

Qualifications

• Experience in housing and tenancy management.
• Understanding of housing law and regulations.
• Excellent customer service and relationship skills.
• Clean UK driving licence with business-use insurance.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Proactively manage approximately 650 properties and estates.
• Conduct estate inspections and address safety, tenancy queries, and ASB.
• Build relationships with customers through regular communication.
• Handle tenancy changes, leases, notices, and court work.
• Coordinate with internal and external partners on maintenance and safety.
• Lead an estate taskforce and deliver estate action plans.

Skills

Housing management

Regulatory compliance

Customer service

Problem solving

IT literacy

Driving licence

Education

Ofqual Level 3 Housing Management

CIH foundation degree

Tools

Outlook

Word

Excel

Mobile tech

Job description

Reed Specialist Recruitment is recruiting a Neighbourhood Management Officer for a housing association in Thanet, Kent. This contract role focuses on managing a large estate portfolio and delivering excellent customer experience.

You will conduct estate inspections, resolve tenancy queries, address safety and safeguarding concerns, and coordinate with internal teams and external partners to ensure regulatory compliance and service standards.