Neighbourhood Officer

Venn Group; Liverpool; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Venn Group is recruiting a Neighbourhood Housing Officer to join a well-established social housing organisation in Liverpool. The role covers a designated patch with hybrid working and an immediate start, offering a mix of field visits and home-based casework.

You will manage tenancy and estate services, handle ASB and tenancy breaches, and work with internal teams to improve neighbourhood outcomes while ensuring regulatory compliance and safeguarding.

Qualifications

• Experience in Neighbourhood/Housing Officer roles.
• Experience managing ASB, tenancy breaches, and estate management.
• Knowledge of housing legislation and tenancy management best practice.
• Strong communication and case management skills.
• Full UK driving licence or access to a vehicle (preferred).

Responsibilities

• Manage a portfolio of properties, delivering tenancy and estate management services across a designated housing patch.
• Investigate and resolve tenancy breaches, anti-social behaviour, tenancy fraud, and related issues.
• Carry out tenancy audits, estate inspections, sign-up visits, tenancy reviews, and resident engagement activities.
• Work with internal teams and external agencies to support tenancy sustainment and improve neighbourhood outcomes.
• Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, and organisational policies.

Skills

Communication

Case management

Job description

Neighbourhood Housing Officer

Location: Liverpool (Hybrid Working)
Rate: Up to £25.50 per hour (Umbrella)
Contract: Minimum 2-Month Contract
Start Date: ASAP

Venn Group is currently recruiting for a Neighbourhood Housing Officer on behalf of a well-established social housing organisation in Liverpool. This is an excellent opportunity for an experienced housing professional to manage a designated patch and deliver a high-quality neighbourhood management service. The role offers hybrid working and an immediate start.

Key Responsibilities

• Manage a portfolio of properties, delivering tenancy and estate management services across a designated housing patch. [Neighbourh...PS (1) (1) | PDF]
• Investigate and resolve tenancy breaches, anti-social behaviour, tenancy fraud, abandonment, and other housing management issues. [Neighbourh...PS (1) (1) | PDF]
• Carry out tenancy audits, estate inspections, sign-up visits, tenancy reviews, and resident engagement activities. [Neighbourh...PS (1) (1) | PDF]
• Work with internal teams and external agencies to support tenancy sustainment and improve neighbourhood outcomes. [Neighbourh...PS (1) (1) | PDF]
• Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, and organisational policies. [Neighbourh...PS (1) (1) | PDF]

Requirements

• Previous experience in a Neighbourhood Officer, Housing Officer, Tenancy Officer, or similar housing management role.
• Experience managing ASB cases, tenancy breaches, and estate management issues.
• Knowledge of housing legislation and tenancy management best practice.
• Strong communication and case management skills.
• Full UK driving licence and access to a vehicle preferred.