Neighbourhood Manager

KC Group; Thanet District; Hybrid; GBP 43,000 - 47,000; Full time

Job summary

KC Group is recruiting on behalf of a leading housing organisation for a Neighbourhood Manager in the Thanet area. The role is full-time and temporary, with a 37.5-hour week and a pay rate of £22.25 per hour. An Enhanced DBS check is required.

You will be the face of the organisation, supporting residents and collaborating with contractors and agencies to deliver safe, thriving communities. Key duties include managing properties, conducting inspections, tenancy support, resolving anti-social

Qualifications

• Experience in housing, tenancy management, or neighbourhood management.
• Strong customer service and relationship-building skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of housing legislation and tenancy processes is desirable.
• Proficient with Microsoft Office and mobile technology.
• Strong organisational skills and ability to manage a varied workload.
• Full UK driving licence and access to a vehicle insured for business use.

Responsibilities

• Manage a portfolio of residential and mixed-tenure properties across the Thanet area.
• Conduct estate, property, and scheme inspections to maintain high standards.
• Support customers with tenancy management matters including tenancy changes, succession, safeguarding, and enforcement cases.
• Investigate and manage anti-social behaviour, community safety concerns, and complaints.
• Build strong relationships with customers, external agencies, and local stakeholders.
• Work closely with contractors and internal teams to resolve maintenance and compliance issues.
• Attend community meetings, customer engagement events, and multi-agency meetings where required.
• Maintain accurate records and update housing management systems.

Skills

Customer service

Relationship building

Problem solving

Conflict resolution

MS Office

Mobile technology

Organisation

Tools

Microsoft Office

Mobile technology

Job description

KC Group are recruiting on behalf of a leading housing organisation for a Neighbourhood Manager, In the Thanet area. Please note, an Enhanced DBS check is also required for the role.

This is a full-time temporary role, Monday-Friday, 37.5 hours per week, paying £22.25 per hour.

This is an excellent opportunity to join a well-established housing provider where you'll act as the face of the organisation across a designated patch, supporting customers to create safe, sustainable, and thriving communities. You will take ownership of the end-to-end customer experience, working closely with residents, contractors, local agencies, and internal departments to deliver outstanding neighbourhood services.

Key Responsibilities Neighbourhood Manager:

• Manage a portfolio of residential and mixed-tenure properties across the Thanet area.
• Conduct estate, property, and scheme inspections to maintain high standards.
• Support customers with tenancy management matters including tenancy changes, succession, safeguarding, and enforcement cases.
• Investigate and manage anti-social behaviour, community safety concerns, and complaints.
• Build strong relationships with customers, external agencies, and local stakeholders.
• Work closely with contractors and internal teams to resolve maintenance and compliance issues.
• Attend community meetings, customer engagement events, and multi-agency meetings where required.
• Maintain accurate records and update housing management systems.

To be considered for the Neighbourhood Manager:

• Previous experience within housing, tenancy management, or neighbourhood management.
• Strong customer service and relationship-building skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of housing legislation and tenancy processes is desirable.
• Confident using Microsoft Office and mobile technology.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle insured for business use.

Key Information Neighbourhood Manager role:

• £22.25 per hour.
• Full-time temporary assignment.
• Field-based role covering Thanet and surrounding communities.
• Opportunity to work for a respected social housing organisation.
• Hybrid working with regular community and estate visits.
• Immediate start available.

For more information on the role, contact Reiss on [e-mail] or 0121 705 0077. Unsuccessful applications will be kept on file for future vacancies.