Neighbourhood Impact Officer

Ocean Housing Group; St. Austell; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

27 days holiday

Professional membership fees paid

Company sick pay

Pension with death in service

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group in St Austell, Cornwall, is seeking a Neighbourhood Services Officer. You will manage a designated patch of tenancies, deliver estate and tenancy management, and build strong relationships with tenants and local agencies.

You will respond to tenancy issues, support vulnerable customers with empathy, and help shape neighbourhood initiatives. This is a fixed-term role with a regional travel requirement.

Qualifications

• Dealing with customers in challenging or sensitive situations.
• Delivering face-to-face customer service.
• Administration and accurate record-keeping.

Responsibilities

• Deliver high-quality estate and tenancy management services.
• Build strong relationships with tenants, partners and local agencies.
• Carry out tenancy visits, inspections, and support sustainability.
• Respond proactively to tenancy breaches, ASB, safeguarding and housing issues.
• Support vulnerable customers with empathy and professionalism.
• Help shape neighbourhood improvements and community initiatives.
• Be an ambassador for Ocean Housing and our values every day.

Skills

Customer-focused

Resilient and empathetic

Strong communicator

Organised and proactive

Team player

IT-literate

Education

A Level or Level 3 equivalent

CIH housing qualification desirable

Tools

MS Office

Case management systems

Job description

Ocean Housing Group in St Austell, Cornwall, is seeking a Neighbourhood Services Officer. You will manage a designated patch of tenancies, deliver estate and tenancy management, and build strong relationships with tenants and local agencies.

You will respond to tenancy issues, support vulnerable customers with empathy, and help shape neighbourhood initiatives. This is a fixed-term role with a regional travel requirement.