Neighbourhood / Housing Officer

Saffron Housing; Felthorpe; On-site; GBP 34,000 - 42,000; Full time

Job summary

Saffron Housing in Norfolk is seeking a proactive Neighbourhood Officer to support tenants, safeguard communities and resolve tenancy issues and ASB. You will manage a caseload and work with partner agencies to resolve complex cases, improving lives in our neighbourhoods.

You will build strong relationships with tenants and stakeholders, undertake home visits and use professional judgement to escalate when needed, contributing to safer, stronger communities.

Qualifications

• Experience with ASB case management and tenancy enforcement.
• Ability to build relationships with tenants and partner agencies.
• Experience safeguarding vulnerable residents and making referrals.
• Ability to handle high-risk situations with professional judgement.

Responsibilities

• Manage tenancy, neighbourhood and ASB cases.
• Build strong relationships with tenants and community stakeholders.
• Collaborate with partner agencies to resolve complex issues.
• Support vulnerable tenants and promote tenancy sustainment.
• Take action to create safer, stronger communities.

Skills

ASB case management

Multi-agency collaboration

Safeguarding

Vulnerable tenants support

Risk assessment

Casework

Job description

Neighbourhood Officer Long Stratton, Norfolk £38,000 per annum Full-time: 37 hours per week - 1x Permanent / 2x Fixed-term (6 months) We’re looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods. In this varied and rewarding role, you’ll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you’ll play a key role in improving the lives of those who live in our homes.

What you’ll be doing:

• Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases.
• Building strong relationships with tenants and community stakeholders.
• Working collaboratively with partner agencies to resolve complex issues.
• Supporting vulnerable tenants and promoting tenancy sustainment.
• Taking action to create safer, stronger communities.

What will you bring:

You’ll have experience and confidence in:

• Working with multiple agencies, including Police, Social Services and Mental Health Services.
• Managing ASB cases, including evidence gathering and enforcement action.
• Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals.
• Supporting and managing cases involving vulnerable tenants with complex needs.
• Managing challenging and high-risk situations, using professional judgement and appropriate escalation.
• Carrying a complex caseload, prioritising competing demands and progressing cases to resolution.
• Undertaking home visits and community-based casework, including situations where there may be conflict or risk.
• Maintaining accurate, professional case records and documenting decisions, actions and outcomes.

You’re? Again.