Neighbourhood Manager

The Methodist Church in Britain; Aylesbury; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Fairhive Homes is seeking a Neighbourhood Manager to oversee a designated patch of properties, handling tenancy matters from successions and permission requests to tenancy fraud, antisocial behaviour and safeguarding cases, with regular contact to spot vulnerable residents.

You will lead estate walkabouts, coordinate with staff, contractors and external agencies, and ensure fire safety and health and safety actions are completed while building positive relationships with residents.

Job description

Fairhive Homes' Housing Services team is looking for a Neighbourhood Manager to take responsibility for a designated patch of properties. The work covers the full run of day-to-day tenancy matters, from successions and permission requests to tenancy fraud, alongside antisocial behaviour and safeguarding cases. What sets the post apart is regular contact with residents to spot those who may be vulnerable, plus leading estate walkabouts and completing fire safety and health and safety actions.

What the job involves

• Manage housing and tenancy matters across a designated patch of properties
• Handle occupancy checks, new tenant visits, successions, assignments and permission requests
• Investigate tenancy fraud, hoarding and tenancy breaches
• Investigate and resolve standard antisocial behaviour cases using prevention and enforcement measures
• Escalate complex antisocial behaviour cases when required
• Respond to safeguarding concerns, working with statutory and voluntary agencies to manage risk and secure support
• Identify vulnerable residents through regular contact and make referrals to internal or external support services
• Monitor the support provided to help residents sustain their tenancies
• Organise and lead estate walkabouts, gather feedback, and create and monitor action plans
• Complete required fire safety and health and safety actions
• Build positive relationships with residents and respond to complex situations
• Work with colleagues, contractors and external agencies to achieve the best outcomes for residents