Neighbourhood Assistant

Aster Group; Lyme Regis; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Defined contribution pension

Volunteering hours

Employee discounts

Enhanced leave

Job summary

Aster Group is seeking a Neighbourhood Assistant to support the West Dorset neighbourhood team. You’ll handle administrative tasks, respond to customer queries by phone and email, and help manage tenancy records and exchanges.

The role offers mobility around the county, opportunities to build housing knowledge, and a supportive environment with flexible working as part of The Aster Offer.

Qualifications

• Experience in housing management or customer service.
• Strong attention to detail and record keeping.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide admin support to neighbourhood officers and deal with customer queries by phone and email.
• Manage mutual exchange process and tenancy changes, updating tenancy records.
• Assist with neighbourhood inspections and visits across the county as required.
• Maintain electronic filing, letters and mail merges to keep records up to date.

Skills

Driving licence

Customer service

Housing knowledge

Administrative support

Job description

Do you love working in housing and supporting your local community? If so why not consider becoming a Neighbourhood Assistant. You will be providing essential support to the neighbourhood team in West Dorset working alongside other neighbourhood assistants, being supported by a Senior Neighbourhood Officer. What you'll be doing: You'll be working in a fast-paced environment providing administrative support to the neighbourhood officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone and email. You won't always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there's a real mix of housing management exposure and an opportunity to further your current housing knowledge. There'll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role., We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

You'll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You'll be resilient and able to deliver messages in a clear way to our customers. Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place. You'll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.