Neighbourhood Housing Assistant — Field & Admin

Aster Group; Lyme Regis; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Defined contribution pension

Volunteering hours

Employee discounts

Enhanced leave

Job summary

Aster Group is seeking a Neighbourhood Assistant to support the West Dorset neighbourhood team. You’ll handle administrative tasks, respond to customer queries by phone and email, and help manage tenancy records and exchanges.

The role offers mobility around the county, opportunities to build housing knowledge, and a supportive environment with flexible working as part of The Aster Offer.

Qualifications

• Experience in housing management or customer service.
• Strong attention to detail and record keeping.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide admin support to neighbourhood officers and deal with customer queries by phone and email.
• Manage mutual exchange process and tenancy changes, updating tenancy records.
• Assist with neighbourhood inspections and visits across the county as required.
• Maintain electronic filing, letters and mail merges to keep records up to date.

Skills

Driving licence

Customer service

Housing knowledge

Administrative support

Job description

Aster Group is seeking a Neighbourhood Assistant to support the West Dorset neighbourhood team. You’ll handle administrative tasks, respond to customer queries by phone and email, and help manage tenancy records and exchanges.

The role offers mobility around the county, opportunities to build housing knowledge, and a supportive environment with flexible working as part of The Aster Offer.