Neighbourhood Officer (Worcester)

Platform Housing Group; Worcester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Up to 28 days annual leave (plus bank)

Family friendly policies

Medicash membership

Health Cash Plan

Pension up to 12%

Learning & Development

Employee discounts

Job summary

Platform Housing Group in Worcester is seeking a Neighbourhood Officer to join our Localities team. You will visit communities, support tenants, and promote sustainable tenancies while building strong relationships.

The role involves regular travel, providing tenancy guidance, and conducting estate inspections to uphold our standards. Based in Worcester, you will contribute to safeguarding duties, maintain records, and work with partners to improve neighbourhoods.

Qualifications

• Experience of working in the social housing sector, particularly with tenancy management, ASB and safeguarding.
• Proactive, organised, and able to prioritise time to meet timeframes.
• Experience with housing management systems and a customer-focused approach.

Responsibilities

• Visit customers and provide tenancy advice and reviews.
• Regularly inspect estates and raise health & safety or safeguarding issues to resolution.
• Develop strong relationships with local communities and partner agencies.
• Maintain accurate customer, tenancy and case records; ensure timely data entry.

Skills

Social housing

Tenancy management

ASB & safeguarding

Customer service

Organised

Driving licence

Travel readiness

Tools

Housing management systems

Job description

Location: Worcester

Basis: Full-time, fixed term until 2nd March 2027

Salary: Up to £38,096

Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Worcester.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.

What could you be doing as one of our Neighbourhood Officers?

The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.

You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.

As a Neighbourhood Officer, you'll play a key role in maintaining accurate customer, tenancy and case records, ensuring systems and files are kept up to date and information is recorded promptly. Your attention to detail will help support excellent service delivery, informed decision-making and compliance with regulatory and organisational requirements.

Other key responsibilities include managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign-ups and accompanied viewings for new homes.

What are some things that we need from you?

• You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
• This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.
• You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
• Experience of working with different housing management systems with an organised and methodical approach to your work.
• You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
• This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
• Due to the travel required around the patch, the candidate will ideally be based in Worcestershire.
• This role will require a basic DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place on Monday 26th October at our Central Park, Worcester