Neighbourhood Concierge(s)

Wheatley Group; Glasgow; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

8.2 weeks annual leave

Staff inclusion networks

Employee assistance programme 24/7

We benefits discounts

Job summary

Wheatley Homes Glasgow is seeking a dedicated Neighbourhood Concierge to help create safe, clean and welcoming environments for customers living in our multi-storey flats in Glasgow.

You will build positive relationships with customers, provide a visible presence within our communities, and act as the first point of contact offering a friendly and professional service. This temporary, full-time role is based in Glasgow and surrounding areas.

Qualifications

• Customer-focused individuals who are passionate about creating safe, clean environments.
• Excellent communication and a proactive approach to delivering outstanding customer service.
• Committed to delivering services that meet the Wheatley Standard.

Responsibilities

• Acting as the first point of contact for customers, providing a friendly and professional service.
• Carrying out regular patrols and security checks to help maintain safe and secure environments.
• Cleaning and maintaining entrance foyers, lifts, stairwells, communal areas and surrounding environments to the Wheatley Standard.
• Monitoring and reporting maintenance issues, health and safety concerns, anti-social behaviour and vandalism.

Skills

Customer-focused

Excellent communication

Proactive approach

Job description

Salary: £27,300 - £28,938 per annum based on 35 hours

Contract: Temporary

Contact email: [e-mail]

Location: Glasgow and surrounding areas

Organisation: Wheatley Homes Glasgow

Hours: Full time

Contact phone:

About the role

Our Neighbourhood Concierge will play a key role in creating safe, clean and welcoming environments for customers living in our multi-storey flats. You will build positive relationships with customers, provide a visible presence within our communities.

Your responsibilities will include:

• acting as the first point of contact for customers, providing a friendly and professional service;
• carrying out regular patrols and security checks to help maintain safe and secure environments;
• cleaning and maintaining entrance foyers, lifts, stairwells, communal areas and surrounding environments to the Wheatley Standard; and
• monitoring and reporting maintenance issues, health and safety concerns, anti-social behaviour and vandalism.

Who are we looking for?

We are looking for customer-focused individuals who are passionate about creating safe, clean and welcoming environments for our communities. You will have excellent communication and a proactive approach to delivering outstanding customer service. You will take pride in your work, build positive relationships with customers and colleagues, and demonstrate a commitment to delivering services that meet the Wheatley Standard.

The benefits we offer

We offer a sector-leading benefits package that includes:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements, equating to 8.2 weeks annual leave per year;
• enhanced maternity, paternity, adoption, and shared parental leave;
• access to our we benefits, providing discounts to high street retailers;
• contributions towards dental, optical, driving lessons, and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We aim to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate individual differences and recognize the collective strength this brings to our organisation. It's important our teams represent the communities we serve, and we welcome applications from under-represented groups.

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please a member of our recruitment team at [e-mail]

A landmark Glasgow building has been given a new lease of life as tenants prepare to move into new homes at the former Bellgrove Hotel.

Wheatley has again been recognised as one of Scotland's leading employers after retaining Investors in People (IiP) Platinum accreditation, the highest level possible.

Caroline Gardner CBE to replace Jo Amstrong in the top role