Neighbourhood Concierge(s)

The Wheatley Group; Glasgow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

Annual leave 8.2 weeks

Staff discounts

Dental support

Optical support

Training and development

Job summary

The Wheatley Group is seeking a Neighbourhood Concierge to help create safe, clean, and welcoming environments for residents in Glasgow and surrounding areas. You will be the visible presence in the community, building positive relationships with customers and colleagues while delivering exceptional service.

You will patrol and monitor for safety, conduct cleanings of foyers, lifts and communal areas, and report maintenance or health and safety concerns.

Responsibilities

• Acting as the first point of contact for customers, providing a friendly and professional service.
• Carrying out regular patrols and security checks to help maintain safe and secure environments.
• Cleaning and maintaining entrance foyers, lifts, stairwells, communal areas and surrounding environments to the Wheatley Standard.
• Monitoring and reporting maintenance issues, health and safety concerns, anti-social behaviour and vandalism.

Job description

Job title: Neighbourhood Concierge(s)

Salary: SCP 16-18 (£27,300 - £28,938) per annum based on 35 hours

Contract: Temporary

Work pattern: Various shift patterns available (including Monday to Friday and shift working)

Location: Glasgow and surrounding areas

Do you aspire to work with a values-driven organisation that truly makes a difference in people's lives? Join Wheatley Group as a Neighbourhood Concierge and be part of a team that delivers exceptional customer service and maintains our vibrant communities.

About the role

Our Neighbourhood Concierge will play a key role in creating safe, clean and welcoming environments for customers living in our multi-storey flats. You will build positive relationships with customers, provide a visible presence within our communities.

Your responsibilities will include:

• Acting as the first point of contact for customers, providing a friendly and professional service.


• Carrying out regular patrols and security checks to help maintain safe and secure environments.


• Cleaning and maintaining entrance foyers, lifts, stairwells, communal areas and surrounding environments to the Wheatley Standard.


• Monitoring and reporting maintenance issues, health and safety concerns, anti-social behaviour and vandalism.

Who are we looking for?

We are looking for customer-focused individuals who are passionate about creating safe, clean and welcoming environments for our communities. You will have excellent communication and a proactive approach to delivering outstanding customer service. You will take pride in your work, build positive relationships with customers and colleagues, and demonstrate a commitment to delivering services that meet the Wheatley Standard.

The benefits we offer

We offer a sector-leading benefits package that includes:

• a rewarding career with a competitive salary;


• access to a contributory pension scheme;


• excellent leave entitlements, equating to 8.2 weeks annual leave per year;


• enhanced maternity, paternity, adoption, and shared parental leave;


• access to our we benefits, providing discounts to high street retailers;


• contributions towards dental, optical, driving lessons, and more;


• access to staff inclusion networks promoting an inclusive workplace; and


• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We aim to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate individual differences and recognize the collective strength this brings to our organisation. It's important our teams represent the communities we serve, and we welcome applications from under-represented groups.

Closing date: Monday 5th October 2026 at 5pm