Neighbourhood Coach: Field-Based Housing Support

Bromford; West of England; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

Bromford in Almondsbury and surrounding areas is seeking a neighbourhood coach on a permanent, full-time basis. The role covers a patch of around two hundred homes, with a mix of homeworking, office time and visits to customers in their homes, traveling as required.

You will handle tenancy sign ups and changes, respond to low-level ASB and safeguarding, build strong local partnerships, and balance empathy with resilience while supporting maintenance teams to allocate empty homes.

Qualifications

• Experience in a customer-facing role, ideally in housing or social care.
• Excellent communication and interpersonal skills.
• Able to manage a busy, varied workload.
• Full driving licence and access to a vehicle.

Responsibilities

• Manage a patch of around 200 homes, ensuring property upkeep and customer guidance.
• Handle tenancy sign ups/changes and low-level ASB.
• Safeguarding responsibilities and coordinating with local services.
• Allocate vacant homes with maintenance teams and manage expectations.
• Travel to surrounding areas; regular home working.

Skills

Customer facing experience

Coaching

Negotiation skills

Relationship building

Driving licence

Job description

Bromford in Almondsbury and surrounding areas is seeking a neighbourhood coach on a permanent, full-time basis. The role covers a patch of around two hundred homes, with a mix of homeworking, office time and visits to customers in their homes, traveling as required.

You will handle tenancy sign ups and changes, respond to low-level ASB and safeguarding, build strong local partnerships, and balance empathy with resilience while supporting maintenance teams to allocate empty homes.