Field-based Neighbourhood Housing Coach

Bromford; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Bromford is seeking a neighbourhood coach in Birmingham to independently manage a patch of around two hundred homes. You will coach tenants, ensure properties are well maintained, and promote responsible tenancy behaviour while working across Homeowner services.

You will handle tenancy changes, safety concerns, and occasional court work, travelling across the area with regular home working. DBS check is required for the role.

Qualifications

• Has experience in a customer-facing role, ideally within housing management.
• Must have a full driving licence and access to a vehicle.
• Willingness to travel around the patch and work flexibly.

Responsibilities

• Manage tenancy sign ups and changes.
• Address anti-social behaviour and safeguarding as required.
• Handle court work and evictions where necessary.
• Coordinate allocation of empty homes with maintenance/lettings.
• Build strong relationships with local services and the community.

Skills

Customer facing

Communication

Resilience

Coaching

Relationship building

Job description

Bromford is seeking a neighbourhood coach in Birmingham to independently manage a patch of around two hundred homes. You will coach tenants, ensure properties are well maintained, and promote responsible tenancy behaviour while working across Homeowner services.

You will handle tenancy changes, safety concerns, and occasional court work, travelling across the area with regular home working. DBS check is required for the role.