Negotiator

Sherry FitzGerald Limited; Belfast City District; On-site; GBP 24,000 - 30,000; Full time

Job summary

Simon Brien is seeking a proactive Negotiator in Belfast to drive sales through effective negotiation and exceptional client service. You will support the Valuer’s sales pipeline, handle buyer enquiries, arrange viewings and match applicants with suitable properties.

You will maintain accurate records in the CRM, liaise with vendors, progress sales to completion, and assist in preparing valuations and marketing materials while upholding compliance and high service standards.

Qualifications

• Experience in a customer-facing administration role, preferably in estate agency.
• Strong IT skills with Microsoft Office and CRM/database systems.
• Excellent organisational abilities with multitasking in a busy environment.
• Strong communication and interpersonal skills with a professional, welcoming manner.
• High attention to detail and presentation quality.
• Ability to work independently while contributing to a team.
• Familiarity with estate agency terminology and compliance is advantageous.

Responsibilities

• Sales negotiation and client management to support the sales pipeline and client service.
• Handle and qualify buyer enquiries, arrange viewings and provide accurate property information.
• Register applicants, understand buying needs and match with suitable properties.
• Liaise with vendors, provide feedback, and advise on marketing strategy.
• Negotiate offers between buyers and vendors and progress sales through to completion.
• Assist in preparing valuations and maintain CRM records; coordinate with Solicitors and Vendors.

Skills

Customer-facing administration

Microsoft Office

CRM/database systems

Organisational skills

Communication

Attention to detail

Independent working

Estate agency terminology

Problem solving

Tools

CRM/database systems

Job description

The responsibilities & skill set required for the role of Negotiator are listed below:

• Sales Negotiation & Client Management - acting as a Sales Negotiator in the branch, supporting the Valuer’s sales pipeline and delivering excellent client service.
• Handle and qualify buyer enquiries, arranging viewings and providing accurate property information.
• Register applicants, understand their buying needs, and match them with suitable properties.
• Conduct / Arrange viewings where required, presenting properties professionally and positively.
• Liaise with vendors, providing feedback from viewings and advising on marketing strategy.
• Negotiate offers between buyers and vendors, ensuring favourable outcomes while maintaining professionalism and transparency.
• Progress agreed sales through to completion, liaising with solicitors, surveyors, vendors, and purchasers.
• Assist in preparing valuations by gathering relevant property information and supporting the Branch Manager/Valuer.
• Maintain accurate records of all negotiations, offers, and communications within the CRM system.
• Support the branch in achieving sales targets and maintaining strong client relationships.

Administration

• Maintain a high standard of customer service, representing Simon Brien positively in all interactions.
• Handle incoming calls, emails, and walk-in enquiries, ensuring timely responses and accurate logging of information.
• Ensure all administrative processes are completed correctly, including appointment scheduling, system updates, and compliance checks.
• Ensure Terms of Engagement and all required compliance documentation are completed and filed prior to marketing a property.
• Oversee production of marketing materials including brochures, letters, and pricing schedules, ensuring consistency with branding.
• Liaise with the marketing department and branch team regarding marketing collateral and property presentation.
• Ensure accurate coordination of photography orders and uploading images to property files.
• Complete board orders and ensure they are correctly recorded on the system.
• Prepare branch materials for weekend viewings, including diaries, brochures, keys, alarm codes, and viewer packs.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications & Skills

• Minimum 2 years’ experience in a customer-facing administration role (estate agency experience desirable).
• Strong proficiency in Microsoft Office and CRM/database systems.
• Excellent organisational skills, with the ability to multitask and prioritise in a busy environment.
• Strong communication and interpersonal skills, with a professional and welcoming manner.
• High attention to detail with a focus on accuracy and presentation quality.
• Ability to work independently while contributing positively to a team environment.
• Familiarity with estate agency terminology, processes, and compliance is advantageous.
• Strong problem-solving abilities and a proactive approach to office management.
• Confidence and professionalism when dealing with clients both in person and over the phone.