National Customer Operations Manager (Order Management)
Altro Ltd
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Benefits offered by this job
Job summary
Altro Ltd is seeking an experienced National Customer Operations Manager to own the UK order management function from our Letchworth HQ, with responsibility for teams in Lowestoft and Maiden Newton. This hybrid role (3 days in office) requires travel to other UK sites and a strategic, hands-on leader who will shape processes and automate workflows.
You will partner with Commercial, Demand Planning, IT and Customer Insight to deliver excellent customer experiences while supporting growth and
Qualifications
- Experience leading order processing, order fulfilment or customer operations teams.
- Experience managing managers or multi-site teams.
- Proven track record of delivering process improvement and service improvements.
- Strong experience with ERP, CRM and order management systems.
- Ability to identify and implement automation opportunities.
Responsibilities
- Lead national order management operations across UK sites (HQ plus multiple sites).
- Ensure orders and quotations are processed accurately, efficiently, and consistently.
- Drive continuous improvement to enhance efficiency and customer experience.
- Collaborate with Commercial, Demand Planning, IT and Customer Insight teams to translate business objectives into operational plans.
Skills
Tools
Job description
Altro Ltd is seeking an experienced National Customer Operations Manager to own the UK order management function from our Letchworth HQ, with responsibility for teams in Lowestoft and Maiden Newton. This hybrid role (3 days in office) requires travel to other UK sites and a strategic, hands-on leader who will shape processes and automate workflows.
You will partner with Commercial, Demand Planning, IT and Customer Insight to deliver excellent customer experiences while supporting growth and
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