National Sales Order Processing Manager

Altro Limited; Letchworth; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

25 days annual leave

Private medical (BUPA)

Defined contribution pension

Life assurance

Sick pay

Eye tests

Volunteer day

Free parking

Learning & development

Social events

Job summary

Altro Limited is seeking an experienced National Customer Operations Manager to own the UK order management function. Based at Letchworth HQ with responsibility for Lowestoft and Maiden Newton sites, the role is hybrid (3 days in office) with occasional travel to other UK sites.

You will drive accurate order processing, quotations and an outstanding customer experience while enabling growth and commercial success. Strategic leadership will be balanced with hands-on operational delivery.

Qualifications

• Experienced leader with background in order management, customer operations or commercial operations.
• Experience leading order processing, fulfilment and multi-site teams.
• Proven track record of process improvement and service improvement initiatives.
• Strong experience with ERP/CRM/order management systems.
• Experience identifying and implementing automation opportunities.
• Excellent stakeholder management across functions and levels.
• Strong analytical and problem-solving skills with a customer-focused approach.

Responsibilities

• Lead the national order management function across UK sites and HQ.
• Turn business objectives into operational plans and drive continuous improvement.
• Collaborate with Commercial, Demand Planning, IT and Customer Insight to deliver seamless order management.
• Shape processes, automate where possible and support future growth.

Skills

Leadership

Order management

Multi-site teams

Stakeholder management

Strategic thinking

Analytical skills

Problem solving

Customer focus

Commercial awareness

Tools

ERP

CRM

Order management systems

Job description

Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time.

You’ll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business.

This is more than a customer service role. We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You’ll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company.

Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you’ll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience.

As well as an exciting opportunity and a competitive salary, what do we have offer?

• Holiday entitlement starts at 25 days (pro rata); if you need a little extra... you can buy some more.
• Company funded private medical via our provider BUPA.
• A defined contribution pension scheme available for all staff
• Hopefully never needed, but from day one you will be covered by our life assurance scheme
• Occupational Sick Pay and an onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Free eye tests are available for all employees
• A paid day off each year to take part in our volunteering scheme
• Don’t worry about getting parked...we have free car parking at all our sites
• We offer long service awards to all our employees
• Learning and Development - training and development support, no matter where you are in your career
• A variety of social events across the group, including the company Christmas party.
• It might be a long way off but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

What We’re Looking For

You’ll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment.

You’ll have:

• Experience leading order processing, order fulfilment, customer operations or sales support teams.
• Experience managing managers and/or multi-site teams.
• A proven track record of delivering process improvement, operational change and service improvement initiatives.
• Strong experience working with ERP, CRM and order management systems.
• Experience identifying and implementing automation opportunities.
• Excellent stakeholder management skills, with the ability to influence across different functions and levels.
• Strong analytical and problem-solving skills.
• A customer-focused approach combined with commercial awareness.
• The ability to balance strategic thinking with hands‑on operational leadership.

It would be great if you also have

• Experience within manufacturing, distribution, construction products or another B2B environment.
• Experience leading system implementations, digital transformation or operational excellence programmes.
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies.

So who are Altro?

A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”