FMCG Customer Operations Lead - Path to Head of Logistics

R13 Recruitment; Tetford; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Progression pathway

Mentorship and succession planning

Executive exposure to decision-making

Professional development

Job summary

R13 Recruitment are partnering with a leading UK manufacturer to recruit a Customer Operations Manager. You will lead the UK Customer Experience team and drive end-to-end order-to-cash performance while collaborating with logistics, sales, and IT to raise service levels.

Hybrid role with three days in the head office and additional travel to London/Europe as needed. This is a development pathway toward a senior leadership position within customer operations and logistics.

Qualifications

• Experience leading a B2B Customer Service function.
• FMCG background in food manufacturing.
• Strong SAP and advanced Excel capabilities.
• In-depth finance exposure including invoicing, ledgers, budgeting.
• Broad Supply Chain & Logistics knowledge; regulatory awareness.
• Proven leadership with change-management experience.

Responsibilities

• Lead the UK Customer Experience team, delivering high service levels across B2B and D2C.
• Own end-to-end Order-to-Cash process with focus on performance.
• Coach and develop Team Leaders and Advisors.
• Collaborate with Head of Logistics & Customer Operations on UK logistics.
• Support strategic logistics and operational improvement initiatives.
• Oversee in-house distribution and third-party logistics collaborations.
• Work with Sales, Supply Chain, Finance and IT to improve efficiency.
• Drive digital transformation via CRM, ERP and AI-enabled tools.
• Contribute to long-term ops strategy and organisational change.
• Build relationships with Senior Leadership ahead of Head of Department progression.

Skills

SAP

Advanced Excel

Power BI (reporting)

FMCG experience

B2B Customer Service leadership

Finance exposure (invoicing, ledgers,P

Tools

CRM systems

ERP systems

AI-enabled support tools

Job description

R13 Recruitment are partnering with a leading UK manufacturer to recruit a Customer Operations Manager. You will lead the UK Customer Experience team and drive end-to-end order-to-cash performance while collaborating with logistics, sales, and IT to raise service levels.

Hybrid role with three days in the head office and additional travel to London/Europe as needed. This is a development pathway toward a senior leadership position within customer operations and logistics.