Customer Experience & Order-Flow Leader (Hybrid)

Alfa Laval; Camberley; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday entitlement 25 days + Bank HOl

Health cash plan

Life Assurance 4X annual salary

Training and Career Development

Cycle to work scheme

Hybrid working

Job summary

Alfa Laval UK&I is seeking a Customer Support Manager to lead and develop a high-performing order management and claims handling team, driving operational excellence and cross-functional collaboration with Sales, Service Operations and Finance.

You will shape the customer experience strategy, manage order handling, coordinate logistics with factories and finance, and coach the team to achieve KPIs while fostering engagement and continuous improvement in a hybrid work environment.

Job description

Alfa Laval UK&I is seeking a Customer Support Manager to lead and develop a high-performing order management and claims handling team, driving operational excellence and cross-functional collaboration with Sales, Service Operations and Finance.

You will shape the customer experience strategy, manage order handling, coordinate logistics with factories and finance, and coach the team to achieve KPIs while fostering engagement and continuous improvement in a hybrid work environment.