National Sales Order Processing Manager

Altro Ltd; Letchworth; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical via BUPA

Defined contribution pension

Life assurance

Free eye tests

Paid volunteering day

Free car parking

Learning and development

Company events

Long service awards

Job summary

Altro Ltd is seeking an experienced National Customer Operations Manager to own the UK order management function from our Letchworth HQ, with responsibility for teams in Lowestoft and Maiden Newton. This hybrid role (3 days in office) requires travel to other UK sites and a strategic, hands-on leader who will shape processes and automate workflows.

You will partner with Commercial, Demand Planning, IT and Customer Insight to deliver excellent customer experiences while supporting growth and

Qualifications

• Experience leading order processing, order fulfilment or customer operations teams.
• Experience managing managers or multi-site teams.
• Proven track record of delivering process improvement and service improvements.
• Strong experience with ERP, CRM and order management systems.
• Ability to identify and implement automation opportunities.

Responsibilities

• Lead national order management operations across UK sites (HQ plus multiple sites).
• Ensure orders and quotations are processed accurately, efficiently, and consistently.
• Drive continuous improvement to enhance efficiency and customer experience.
• Collaborate with Commercial, Demand Planning, IT and Customer Insight teams to translate business objectives into operational plans.

Skills

Order management leadership

Multi-site team leadership

Process improvement

ERP/CRM systems

Automation opportunities

Stakeholder management

Analytical thinking

Strategic and hands-on leadership

Tools

ERP systems

CRM systems

Order management platforms

Job description

Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager,is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time.

You’ll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business.

This is more than a customer service role. We’re looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You’ll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company.

Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you’ll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience.

As well as an exciting opportunity and a competitive salary, what do we have offer?

• Holiday entitlement starts at 25 days (pro rata); if you need a little extra... you can buy some more.
• Company funded private medical via our provider BUPA.
• A defined contribution pension scheme available for all staff
• Hopefully never needed, but from day one you will be covered by our life assurance scheme
• Occupational Sick Pay and an onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Free eye tests are available for all employees
• A paid day off each year to take part in our volunteering scheme
• Don’t worry about getting parked...we have free car parking at all our sites
• We offer long service awards to all our employees
• Learning and Development - training and development support, no matter where you are in your career
• A variety of social events across the group, including the company Christmas party.
• It might be a long way off but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

What we're looking for

You’ll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment.

You’ll have:

• Experience leading order processing, order fulfilment, customer operations or sales support teams.
• Experience managing managers and/or multi-site teams.
• A proven track record of delivering process improvement, operational change and service improvement initiatives.
• Strong experience working with ERP, CRM and order management systems.
• Experience identifying and implementing automation opportunities.
• Excellent stakeholder management skills, with the ability to influence across different functions and levels.
• Strong analytical and problem-solving skills.
• A customer-focused approach combined with commercial awareness.
• The ability to balance strategic thinking with hands‑on operational leadership.

It would be great if you also have

• Experience within manufacturing, distribution, construction products or another B2B environment.
• Experience leading system implementations, digital transformation or operational excellence programmes.
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies.

So who are Altro?

A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919.Family owned and run, we share family values; we care about you, each other and what we do.

Everyone is welcome atAltrofor whothey are, no matter whattheir backgroundisor howthey identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”

If you have the relevant experience and you’re ready for a new challenge,