Customer Operations Manager - End-to-End Logistics

Uniting Holding; Bristol; On-site; GBP 27,000 - 42,000; Full time

Benefits offered by this job

Salary negotiable

Annual performance bonus

Pension

Annual leave purchase scheme

Tyre purchase scheme

Bike to work scheme

Discounted Gym Membership

Mental Health and Wellbeing Scheme

Job summary

National Vehicle Distribution in the UK ( Southampton office ) seeks a Customer Operations Account Manager to own end-to-end service for key accounts, from port arrivals to final delivery and aftercare. You will liaise with internal teams, resolve issues, and optimize performance across the supply chain.

The role emphasises relationship-building with customers, proactive problem-solving, and detailed workflow management to ensure service levels and timely actions across departments.

Qualifications

• Previous experience in customer service coordination, logistics, or service delivery roles.
• Strong communication skills – confident liaising with both internal teams and external customers.
• Comfortable with systems and technology – experience using CRM (e.g. Salesforce), ERP platforms, Excel.

Responsibilities

• Take ownership of assigned key accounts, acting as the primary point of contact for all day-to-day service activities.
• Manage the end-to-end order process — from port of arrival, through portside services (PDIs, inspections, repairs, conversions), to final delivery — ensuring all activity flows through the NVD supply chain accurately and on time, in line with agreed service levels.
• Act as the centre point of communication, coordinating across Sales, Operations, Transport, and Finance teams to ensure seamless service delivery and alignment.
• Monitor customer activity and order progress, proactively identifying delays or issues and taking appropriate action to resolve or escalation.
• Maintain accurate and up-to-date information using CRM and ERP platforms, ensuring full visibility across all stakeholders.
• Send weekly service reports to clients, summarising performance, issues, and completed actions.
• Host weekly account meetings with key customers to review service delivery, plan upcoming activity, and address any concerns.
• Support the wider CX team with account updates, workflow optimisation, and service reporting.
• Continuously identify and act on opportunities to improve service delivery, communication flow, and process efficiency.

Skills

Customer service coordination

Logistics

Service delivery

CRM systems

ERP proficiency

Strong communication

Attention to detail

Tools

Salesforce CRM

ERP platforms

Excel

Job description

National Vehicle Distribution in the UK ( Southampton office ) seeks a Customer Operations Account Manager to own end-to-end service for key accounts, from port arrivals to final delivery and aftercare. You will liaise with internal teams, resolve issues, and optimize performance across the supply chain.

The role emphasises relationship-building with customers, proactive problem-solving, and detailed workflow management to ensure service levels and timely actions across departments.