Client-Facing Helpdesk Coordinator (Facilities)

Nationwide Specialist Services; Altrincham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

25 days annual leave + bank holidays

Birthday day off (after service)

Reward & Recognition scheme

TradePoint Card – 10% off at B&Q

Eye care vouchers

Medicash health plan

Referral bonus scheme

Career progression opportunities

Job summary

The NSS Group is seeking a Customer Service Coordinator to support our Cleaning and Maintenance Helpdesk and help ensure smooth project delivery across the UK. You will be at the heart of client relationships, solving problems in real time and coordinating workflow across teams.

You’ll handle inquiries via phone, email, and client portals, log and process work orders, schedule tasks, and assist with quotations and administration. Opportunities exist to progress within the company.

Qualifications

• Experience in customer service or helpdesk coordination.
• Strong communication by phone and email and ability to manage priorities.
• Good record keeping and attention to detail.

Responsibilities

• Act as first point of contact for inquiries by telephone, email and client portals.
• Log, process, and assign work orders with accuracy and timeliness.
• Liaise with clients, regional managers, operatives and internal teams.
• Schedule work and provide updates until completion.
• Support quotations, client reports and general service administration.
• Cross-train across Helpdesks to cover peak periods.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Teamwork

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The NSS Group is seeking a Customer Service Coordinator to support our Cleaning and Maintenance Helpdesk and help ensure smooth project delivery across the UK. You will be at the heart of client relationships, solving problems in real time and coordinating workflow across teams.

You’ll handle inquiries via phone, email, and client portals, log and process work orders, schedule tasks, and assist with quotations and administration. Opportunities exist to progress within the company.