Account Executive

Reconomy Connect; Newark on Trent; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Company car

Pension scheme

Performance bonus

MyPerks discounts

Health & wellbeing program

Mental health support

Enhanced parental leave

Volunteer days

Job summary

Reconomy Connect is seeking an Account Executive to manage and grow a portfolio of corporate customer accounts, delivering outstanding service and identifying opportunities to add value. You will coordinate with operations, commercial, finance and sustainability teams, build strong client relationships, and support contract renewals in a fast-paced environment.

The role offers a competitive salary and a range of benefits.

Qualifications

• Strong organisational and administrative capability with high attention to detail.
• Clear, professional verbal and written communication skills.
• Commercial awareness and willingness to develop financial understanding.
• Analytical mindset with the ability to interpret performance data.
• Proactive, solution focused approach to problem solving.
• Ability to work effectively in a fast paced, cross functional environment.
• Ability to prioritise effectively and remain calm under pressure.
• Strong customer focus with a “right first time” approach to service delivery.

Responsibilities

• Supporting the Account Director with the management of a portfolio of corporate customer accounts.
• Acting as a key point of contact for customer enquiries and requests.
• Coordinating with operational, commercial, finance, and sustainability teams.
• Monitoring contract performance, KPIs, and service metrics, ensuring accurate reporting.
• Preparing insights and reports for customer review meetings.
• Supporting contract renewals and commercial activity.
• Identifying potential service improvements and sustainability initiatives within customer accounts.
• Assisting in identifying cross selling and upselling opportunities.
• Monitoring industry and customer sector developments and share relevant insights with the Account Director.
• Completing site visits to understand service delivery, waste solutions, and value for money.

Skills

Account management

Relationship building

Communication

Organisational skills

Analytical thinking

Tools

CRM systems

Microsoft Office

Job description

Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

Department: Sales & Account Management
Employment Type: Permanent - Full Time
Location: Newark
Reporting To: Louise Frost
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

Why Join Us?
Our Success Is Built On Four Core Values

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
  
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
  
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
  
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
  

Build Relationships. Create Solutions. Make an Impact.
We're looking for a proactive and customer-focused Account Executive to join our growing team.
This is an exciting opportunity for someone who enjoys building strong client relationships, solving problems, and working collaboratively to deliver exceptional service. Whether you're already working in account management or have experience in a customer-facing commercial role, this could be the perfect next step in your career.

About The Role
As an Account Executive, you'll support the management and growth of a portfolio of corporate customer accounts, helping to ensure outstanding service delivery while identifying opportunities to add value.
Working closely with customers and internal teams, you'll play a key role in coordinating activity, monitoring performance, supporting commercial objectives, and helping customers achieve their sustainability goals.
No two days are the same. From managing customer queries and preparing performance reports to supporting contract renewals and identifying improvement opportunities, you'll be at the heart of delivering a first-class customer experience.

What You'll Be Doing

• Supporting the Account Director with the management of a portfolio of corporate customer accounts
  
• Acting as a key point of contact for customer enquiries and requests
  
• Coordinating with operational, commercial, finance, and sustainability teams
  
• Monitoring contract performance, KPIs, and service metrics, ensuring accurate reporting
  
• Preparing insights and reports for customer review meetings
  
• Supporting contract renewals and commercial activity
  
• Identifying potential service improvements and sustainability initiatives within customer accounts
  
• Assisting in identifying cross selling and upselling opportunities
  
• Monitoring industry and customer sector developments and share relevant insights with the Account Director
  
• Completing site visits to understand service delivery, waste solutions, and value for money
  

What We Need From You
We're looking for someone who enjoys building relationships, takes pride in delivering great service, and thrives in a fast-paced environment.
You’ll Be

• Strong organisational and administrative capability with high attention to detail
  
• Clear, professional verbal and written communication skills
  
• Commercial awareness and willingness to develop financial understanding
  
• Analytical mindset with the ability to interpret performance data
  
• Proactive, solution focused approach to problem solving
  
• Ability to work effectively in a fast paced, cross functional environment
  
• Ability to prioritise effectively and remain calm under pressure
  
• Strong customer focus with a “right first time” approach to service delivery
  

Experience We'd Love To See

• Experience in an Account Executive, Account Coordinator, Customer Success, or similar client-facing role
  
• Exposure to a B2B environment (waste management, environmental services, facilities management, or similar preferred)
  
• Experience supporting customer accounts, contracts, or service delivery
  
• Knowledge of CRM systems and Microsoft Office
  
• An interest in sustainability, environmental services, or ESG initiatives
  

What We Offer

• Performance rewards: Competitive salary and performance-related bonus
  
• Driving your success: Company car provided. A full UK driving licence is required.
  
• Financial perks: Pension scheme, length of service rewards, and referral bonuses
  
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
  
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
  
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
  
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
  
• Community engagement: Volunteer days and collaboration with local charities
  
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
  
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
  

If you're passionate about delivering excellent customer experiences, building lasting partnerships, and contributing to a more sustainable future, we'd love to hear from you.