National Account Coordinator

KIKO MILANO; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a National Account Coordinator to join their dynamic team in London. This role involves managing product catalogs, overseeing purchase orders, and ensuring seamless communication with partners. The ideal candidate will thrive in a fast-paced environment, demonstrating strong administrative and analytical skills. The position offers a hybrid work model, allowing flexibility while ensuring collaboration with various teams. If you are passionate about results and eager to contribute to a growing organization, this internship could lead to a permanent opportunity.

Qualifications

• Prior administration experience is essential for success.
• Understanding of commercial and financial situations is preferred.

Responsibilities

• Manage POs and ensure accurate communication with partners.
• Coordinate product sample requests and maintain partner contact lists.
• Update joint business plans and assist with setting up partner meetings.

Skills

Administrative Skills

Analytical Skills

Interpersonal Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

Experience in a Commercial Environment

Job description

The National Account Coordinator role reports to the Head of E-Retail UK&I, working together to deliver the best ranges for our retail customers, managing the administration ensuring all systems are kept up to date. The National Account Coordinator will be responsible for coordinating and overseeing the accurate creation of products from the start to go live and all maintenance of the catalogue thereafter, for both existing and new partnerships.

Day to day responsibilities include but are not limited to:

We are looking for an exceptional National Account Coordinator to work with our growing team to help support across all administrative account management duties and added support on the supply chain processes. The National Account Coordinator is someone who can show initiative, energy and bring enthusiasm into the team. The successful candidate will need to enjoy and thrive from working in a fast-paced environment and work well under pressure.

(This is an InternshipF12M contract with hope to move to perm post learning period - the role is hybrid with 3 days from the London office)

MAIN RESPONSIBILITIES

• Managing PO’s – tracking that all information within the open PO is correct and sharing the final ‘go ahead’ with the planning and logistics team to ensure undisrupted stock flow to our partners. Liasing with Planning and Logistics to process POs in a timely manner, ensuring all information is accurate and we are communicating any changes to the partners.

• Reporting any potential issues, delays or unfulfillment to our partners and resolving to ensure the partners can receive product as quickly as possible.

• Full ownership of the catalogue, including managing upcoming ‘silent switches’ and ‘product restages’, communicating any catalogue code and images changes to partners in a timely manner and ensuring this is updated on the partners systems.

• Staying up to date with product launches and full ownership of item and product set up forms with partners, managing product imagery requirements per partner, ensuring we are providing all the necessary information within the expected timeframes to support product set up.

• Liasing with internal teams to resolve partner queries, including any stock shortages, pricing queries, forecasting files, finance or invoicing questions.

• Accurate management of the critical path, amending and communicating any changes in a timely manner to meet deadlines.

• Ensuring the relevant reporting remains up to date and accurately captures sell in/sell out data.

• Co-ordinate & maintain the company partner contact list.

• Keep abreast of competitor activity, pricing, promotions and assortment with a weekly comp shop.

• Responsible for coordinating product sample requests from partners, working with our store teams and Marketing to ensure they receive them in a timely manner.

• Responsible for keeping joint business plans up to date and effectively communicating any changes.

• Assist with setting up partner meetings, including booking meeting rooms/venues, ordering catering and room decoration.

• General admin responsibilities, as an agile team it is essential that you can support.
  

To be successful in this role you will ideally already have some fantastic administration experience under your belt. Experience within a commercial environment would be preferable but not essential.

You will also:

• Be passionate, results focused and have the right first-time mindset.

• Act as an ambassador for our business.

• Have a working knowledge of Microsoft packages i.e. Excel, Word, Outlook whilst being able to demonstrate your analytical skills.

• Be able to prioritise conflicting work demands, managing multiple priorities, stakeholders and deadlines.

• Be able to demonstrate a solid understanding of commercial and financial situations.

• Be comfortable when working collaboratively and cross functionally with brand and marketing teams.

• Have good interpersonal and relationship building skills.

• Not be afraid to challenge when needed. (This is important, we want different perspectives and ideas!)

• Be comfortable using different systems and processes.