National Account Controller - HoReCa

Heinz; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global food company is seeking a National Account Controller to oversee the HoReCa channel. Key responsibilities include full P&L ownership, achieving sales targets, and leading a sales team. Candidates should have proven account management experience in the Food service industry, excellent negotiation skills, and a strong customer centric focus. The role offers flexible working options and a supportive company culture.

Benefits

Flexible and hybrid working

Meritocratic pay for performance

Private medical cover

Comprehensive life assurance

Gym discounts

Volunteering days

Qualifications

• Proven experience in account management within the food service industry.
• Ability to manage relationships with external customers effectively.
• Skills to negotiate and make commercial decisions under pressure.

Responsibilities

• Oversee full P&L ownership of the channel.
• Deliver sales and profit targets.
• Lead a sales team to drive performance and development.
• Work cross-functionally with culinary and marketing teams.

Skills

Account management experience

Customer relationship management

Strong negotiation skills

Commercial awareness

Interpersonal skills

Customer centric focus

Experience with CRM tools

Education

Bachelor's Degree

Job description

We have an excellent opportunity available for you to grow your career and make a difference at Kraft Heinz. The role is for a National Account Controller responsible for the HoReCa channel within our UK Away from Home sales team. The channel includes Hospitality (casual dining and hotels), Leisure, Catering (profit and cost sector), Retail hosts and Food To Go manufacturing.

You will report into the Head of Key Accounts and work closely with the rest of the Away from Home team in our zone and internationally.

What you’ll do

• Full P&L ownership of the channel.
• Delivery of top-line sales and profit targets.
• Retaining and gaining on current contracts and winning new business.
• Leading a sales team, responsible for their individual and collective performance and development.
• Work cross functionally together with Culinary and Marketing teams to create and then deliver best in class selling materials.
• The selling, negotiation and execution of all new products, concepts and commercial propositions
• Lead internal and external forums of performance review to engage and influence customers and stakeholders.
• Develop and execute the HoReCa longer term (3y) channel strategy and annual performance plan.
• Ensure delivery of the Kraft Heinz financial KPIs of sales, profit, availability and forecasting by leading contract negotiations, commercial planning and identifying new areas for growth.

What you’ll need

• Proven account management experience in the Food service industry, specifically within the hospitality and catering channel. Experience of dealing with international accounts and GPOs is a bonus.
• Customer relationship management skills are essential, demonstrating the ability and confidence to sell commercial propositions, together with sound negotiation skills.
• Commercial and financial awareness are required along with the judgement, and skill to identify, negate and take commercial decisions, often under pressure.
• Interpersonal skills and high personal credibility is required to build relationships between external customers and internal functions to align both requirements and resolve issues (ability to communicate, present and influence).
• Strong customer centric focus to identify opportunities, build and translate activity into executable plans.
• Experience of CRM tools for pipeline and lead management.
• Bachelor’s Degree ideal.

What we offer you

• An ambitious employer with an industry-recognised career development pathway
• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.