National Account Controller – Altrincham

Gunn JCB Limited; Altrincham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Bonus scheme after qualifying period

Overtime paid at time and a half

Job summary

A leading machinery supplier in Altrincham is looking for a National Accounts Co-ordinator to manage customer relations and ensure high satisfaction. The role involves resolving issues, maintaining customer records, preparing quotations, and managing service coordination efficiently. Ideal candidates will have proven experience in customer service with a keen attention to detail. This position offers opportunities to work closely with an experienced team and includes a pension and bonus scheme. Join us to drive service excellence.

Qualifications

• Excellent communication and customer service skills are a must.
• Experience in customer service, aftermarket roles, or service coordination is essential.
• Strong attention to detail and multitasking ability required.

Responsibilities

• Serve as the main point of contact for National Accounts.
• Efficiently handle customer calls and provide updates.
• Prepare quotations and maintain accurate customer records.

Skills

Communication skills

Customer service

Attention to detail

Self-motivated

Education

Experience in customer service or service coordination

Tools

Customer management system

Quotation software

Job description

Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?

Are you looking for an opportunity that provides both challenges and rewards? Then look no further.

Due to continued expansion, we are currently seeking to recruit aNational Accounts Co-ordinatorbased at our Altrincham Depot.

We are a small, close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our rewards often come in the form of the satisfaction that doing the job well brings.

We are looking for a well-motivated individual with a desire to exceed our customers’ expectations in every way to work as part of an experienced and dedicated team.

About The Role

As a National Accounts Co-ordinator, your main duties would include:

• Resolving and assisting with issues for National Accounts while being their main point of contact.
• Promoting and gaining additional work for the Gunn JCB Aftermarket department.
• Efficiently handling customer calls, including taking booking information and providing progress updates.
• Keeping customers informed about service completion times and any potential delays.
• Contacting customers daily to discuss service requirements.
• Following up with customers after service completion to gain authorisation for additional repairs.
• Making courtesy calls to ensure customer satisfaction post-service.

Detailed Responsibilities

• Identifying and establishing customers’ requirements.
• Liaising with the Service Supervisor for accurate Workshop scheduling.
• Working with Service Engineers to determine additional service needs.
• Preparing quotations for customer approval.
• Maintaining accurate customer records in the system.
• Meeting targets for Sure Price Services.
• Ensuring all service dates agreed with customers are met.
• Managing retail and internal invoicing to achieve monthly budget targets.
• Logging engineer hours daily and tracking work in progress.
• Assisting with transport organisation to ensure timely machine deliveries.
• Supporting all aspects of the service office.
• Overtime paid at time and a half.
• Company pension scheme.
• Bonus scheme after qualifying period.
• Excellent communication and customer service skills.
• Self-motivated, with a ‘can-do’ attitude and the ability to take the initiative.
• Experience in customer service, aftermarket roles, or service coordination.
• Attention to detail and the ability to multitask effectively.
• Knowledge of plant machinery, agriculture, or JCB equipment.
• Stock management or service office experience.

Join our team as a National Accounts Co-ordinator.