National Account Coordinator

Kelling Group Limited; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Job summary

Access Hire, part of the Kelling group, seeks a proactive sales support professional to strengthen national account relationships and assist in growth initiatives.

You will collaborate with the National Account Sales team to deliver best-in-class customer support and develop strategic accounts, maintaining accurate reports and contributing to market-leading brand presence.

Qualifications

• Experience in sales support or customer service.
• Strong communication and presentation skills.
• Proactive and able to manage multiple priorities.
• Proficient in Excel.

Responsibilities

• Create account review reports and KPI analyses.
• Prepare for meetings and strategic events with the NAM team.
• Research strategic projects, pipelines, and opportunities.
• Map contacts, stakeholders, and project information in CRM.
• Collaborate with the senior team on various projects.
• Organise and participate in customer events and trade shows.

Skills

Sales support

Customer service

Excel proficiency

CRM familiarity

Communication skills

Tools

CRM software

Job description

Access Hire is part of Kelling group and we are one of the UK’s leading hirers of MEWP’s.

This role involves collaborating closely with the National Account Sales team to provide exceptional sales and business development support. The primary focus is on delivering best-in-class customer sales and support to a growing strategic customer base. As a key team member, you will work closely with internal sales and support colleagues and teams, ensuring seamless account management and supporting excellent account management and development for key clients.

Responsibilities:

Working with the National Account sales team and customers to build best-in-class customer account management for strategic, long-term growth and development, you will be a key team player with responsibilities in:

Account Management Support

• Creating account review reports and presentations, including service level KPIs and sales analysis.
• Preparing for and attending meetings and strategic events with the NAM team and/or customers as required.
• Researching, analysing, and mapping out strategic customer projects, pipelines, and opportunities.
• Mapping and building contacts, stakeholders, project information, and CRM systems.
• Collaborating with the senior team on various projects.

Business Development Support

• Cultivating and maintaining strong relationships with stakeholders at various levels within national accounts.
• Proactively managing sales portfolios to identify and develop new business areas, projects, and initiatives.
• Shadowing and collaborating with senior sales team members to support new business development efforts.
• Organising and participating in significant customer events and trade shows to strengthen brand presence.
• Promoting the Access Hire and Kelling brand and its core values, ensuring a market-leading image is upheld.

Requirements

• Strong focus on sales and customer service.
• Highly motivated self-starter with excellent initiative.
• Exceptional communication skills, both verbal and written.
• Proven ability to build strong internal and client relationships.
• Competent in creating presentations, sales analysis, and management reports.
• Able to work under pressure, prioritise tasks, and meet dynamic deadlines with high-quality results.
• Team player with the ability to collaborate effectively with colleagues at all levels and build rapport with both internal and external customers.
• Proficient in data creation and manipulation using Excel.
• Strong organisational and administrative skills, with a keen attention to detail and ability to maintain accurate records.

This role is ideal for an ambitious, dynamic individual who excels in maintaining existing relationships while also identifying and developing new business opportunities. As part of a supportive team of senior sales professionals, this position offers significant room for growth and development within a dedicated and high-performing team.

In this role, you will support the National Account Sales team by providing key information to clients, preparing regular client reports, identifying new business opportunities, and building relationships with target customers to maximise the potential of the Access Hire Nationwide portfolio. You will develop a strong understanding of client needs and effectively help sell AHN’s value-added propositions as a core part of your responsibilities.

What are we looking for?

We are seeking an organised, outgoing individual with strong customer focus and interest in sales. The ideal candidate will have a proven track record in sales support and customer service, ideally with experience on large accounts. A strong aptitude and work ethic are more important. You will have the ability to build credible, long-lasting relationships that contribute to sustainable, strategic growth. Excellent communication skills are essential, as you will need to confidently sell value-added, differentiated products.

This is a great opportunity to join a fast-growing business and dynamic team with future development opportunities.