Multi Skilled Reception Team Member

Accorhotel; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Job summary

Ibis Glasgow is seeking a Full-time Multi-Skilled Team Member to cover Front Office and Food & Beverage duties. You will welcome guests, handle check-ins/check-outs, and support breakfast to dinner service in a fast-paced hotel environment. A strong focus on customer service and teamwork is essential for success.

The role offers training and clear opportunities for progression within the Accor network. English fluency and flexibility across shifts are required to deliver exceptional guest

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Previous experience in hotels is preferred.
• Excellent customer service skills with a friendly and professional approach.
• Flexible and adaptable, able to work across different hotel departments.
• Strong multitasking skills and ability to stay organized in a fast-paced environment.
• Passion for hospitality and delivering an exceptional guest experience.
• Willingness to learn and complete relevant training.
• Ability to work effectively as part of a team.
• Flexible availability to work Front Office and Food & Beverage shifts.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Serve breakfast, lunch and dinner.
• Support bar operations and assist with reservations.
• Assist with back-office tasks as needed.
• Deliver excellent customer service in a fast-paced hotel environment.

Skills

Front Office

Food & Beverage

Customer service

Multitasking

Teamwork

English

Job description

Full-time Multi-Skilled Team Member position at Ibis Glasgow.

• A varied role combining Front Office and Food & Beverage duties.
• Responsibilities include welcoming guests, managing check-ins and check-outs, serving breakfast, lunch and dinner, supporting bar operations, and assisting with reservations and back-office tasks.
• Delivering excellent customer service while working efficiently in a fast-paced hotel environment.
• £12.73 per hour, with full training and opportunities for career progression within Accor.

Qualifications / Requirements

• Fluent in English, with strong verbal and written communication skills.
• Previous experience in Hotels is preferred
• Excellent customer service skills with a friendly and professional approach.
• Flexible and adaptable, with the ability to work across different hotel departments.
• Strong multitasking skills and the ability to remain organised in a fast-paced environment.
• Passion for hospitality and delivering an exceptional guest experience.
• Willingness to learn, develop new skills and complete relevant training.
• Ability to work effectively as part of a team.
• Flexible availability to work Front Office and Food & Beverage shifts.