Multisite IT Support Engineer – Cloud & Security

Yolk Recruitment; England; On-site; GBP 32,000 - 39,000; Full time

Job summary

Yolk Recruitment Ltd in Hertfordshire is seeking an IT Support Engineer to own first- and second-line support across a multisite environment. You'll handle desktops, laptops, mobiles, printers, and peripherals, with emphasis on resolving incidents efficiently in a modern Microsoft stack.

You'll work with Microsoft 365, Windows, Entra ID, Defender, Intune, and cloud services, providing proactive problem solving, clear communication, and documentation.

Qualifications

• Experience in IT support, helpdesk or desktop-support roles.
• Strong Windows desktop troubleshooting skills.
• Practical Microsoft 365 support experience.
• Working knowledge of Active Directory or Entra ID.
• Exposure to Microsoft Defender or endpoint-security tooling.
• Basic networking knowledge.
• Strong customer service, communication and troubleshooting skills.
• Experience supporting remote or multisite users.
• The ability to travel occasionally within the UK.

Responsibilities

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work with senior IT colleagues and external suppliers on more complex incidents.
• Improve documentation, knowledge articles and support processes.

Skills

IT support

Helpdesk

Windows troubleshooting

Microsoft 365

Active Directory / Entra ID

Endpoint security

Networking basics

Customer service

Remote/multisite support

UK travel

Job description

Yolk Recruitment Ltd in Hertfordshire is seeking an IT Support Engineer to own first- and second-line support across a multisite environment. You'll handle desktops, laptops, mobiles, printers, and peripherals, with emphasis on resolving incidents efficiently in a modern Microsoft stack.

You'll work with Microsoft 365, Windows, Entra ID, Defender, Intune, and cloud services, providing proactive problem solving, clear communication, and documentation.