Multi-Site IT Support Team Lead - 3rd Line & M365

Intec Select; Maidstone; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Intec Select is seeking an IT Support Supervisor to lead the Site Support team across Maidstone offices and sites. The role combines hands-on 3rd line work with team leadership to ensure fast, reliable IT support for multiple sites.

You will escalate complex issues in Microsoft 365, Windows, and networking, delivering upgrades, hardware refreshes and IT projects while maintaining security and compliance. UK work rights required.

Qualifications

• Leadership and coaching of a small engineering team.
• 5+ years in IT support or infrastructure with mentoring
• Strong Microsoft 365, AD and Entra ID skills
• Solid Windows troubleshooting and network knowledge
• Experience supporting multi-site users with excellent customer service

Responsibilities

• Lead and coach the Site Support team across multiple locations
• Be main escalation point for complex Microsoft 365, Windows, Azure, networking and apps
• Monitor service levels, manage incidents/problems/changes, fix root causes
• Deliver hardware refreshes, site deployments and IT projects
• Keep sites secure, support cyber security, audits, asset management and licensing

Skills

Leadership

Coaching

Customer service

Communication

Team leadership

Tools

Microsoft 365

Exchange Online

SharePoint

Teams

Intune

Active Directory

Entra ID

Windows

LAN/WAN

VPN

DNS

DHCP

VLANs

Firewalls

Job description

Intec Select is seeking an IT Support Supervisor to lead the Site Support team across Maidstone offices and sites. The role combines hands-on 3rd line work with team leadership to ensure fast, reliable IT support for multiple sites.

You will escalate complex issues in Microsoft 365, Windows, and networking, delivering upgrades, hardware refreshes and IT projects while maintaining security and compliance. UK work rights required.