IT Support Engineer — Cloud & Security Ownership (Travel)

Yolk Recruitment; England; On-site; GBP 26,000 - 35,000; Full time

Job summary

Yolk Recruitment is seeking an IT Support Engineer to own first- and second-line support across a multisite environment in Hertfordshire, with occasional UK travel. You will manage desktops, laptops, mobiles, printers, and core Microsoft 365 services, while expanding your exposure to Intune, Entra ID and Defender in a modern IT stack.

The role emphasizes customer service, clear communication and continuous improvement, working alongside senior IT staff and external suppliers to resolve incidents

Qualifications

• Experience in an IT support, helpdesk or desktop-support role.
• Strong Windows desktop troubleshooting skills.
• Practical Microsoft 365 support experience.
• Working knowledge of Active Directory or Entra ID.
• Exposure to Microsoft Defender or related endpoint-security tooling.
• Basic networking knowledge.
• Strong customer service, communication and troubleshooting skills.
• Experience supporting remote or multisite users.
• The ability to travel occasionally within the UK.

Responsibilities

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work with senior IT colleagues and external suppliers on more complex incidents.
• Improve documentation, knowledge articles and support processes.

Skills

Customer service

Windows troubleshooting

Microsoft 365 experience

Active Directory / Entra ID familiarit

Remote / multisite support

Effective communication

Tools

Intune

Microsoft Defender

SharePoint

OneDrive

Job description

Yolk Recruitment is seeking an IT Support Engineer to own first- and second-line support across a multisite environment in Hertfordshire, with occasional UK travel. You will manage desktops, laptops, mobiles, printers, and core Microsoft 365 services, while expanding your exposure to Intune, Entra ID and Defender in a modern IT stack.

The role emphasizes customer service, clear communication and continuous improvement, working alongside senior IT staff and external suppliers to resolve incidents