IT Support Engineer: Cloud, Identity & Security Ownership

Yolk Recruitment; Hoddesdon; On-site; GBP 34,000 - 41,000; Full time

Job summary

Yolk Recruitment in Hoddesdon is seeking an IT Support Engineer to own first- and second-line support across a multisite environment. You’ll work in a modern Microsoft stack, handling Microsoft 365 services, Windows troubleshooting, identity, endpoint management and security.

This permanent role suits someone with solid support experience who wants broader exposure to Intune, Entra ID, Defender and cloud technology, while collaborating with senior IT colleagues and external suppliers.

Qualifications

• Experience in an IT support, helpdesk or desktop-support role.
• Strong Windows desktop troubleshooting skills.
• Practical Microsoft 365 support experience.
• Working knowledge of Active Directory or Entra ID.
• Exposure to Microsoft Defender or related endpoint-security tooling.
• Basic networking knowledge.
• Strong customer service, communication and troubleshooting skills.
• Experience supporting remote or multisite users.
• The ability to travel occasionally within the UK.

Responsibilities

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work with senior IT colleagues and external suppliers on more complex incidents.
• Improve documentation, knowledge articles and support processes.

Skills

IT Support

Helpdesk

Desktop Support

Windows Troubleshooting

Microsoft 365

Active Directory

Entra ID

Defender

Endpoint Management

Networking Basics

Customer Service

Communication

Troubleshooting

Job description

Yolk Recruitment in Hoddesdon is seeking an IT Support Engineer to own first- and second-line support across a multisite environment. You’ll work in a modern Microsoft stack, handling Microsoft 365 services, Windows troubleshooting, identity, endpoint management and security.

This permanent role suits someone with solid support experience who wants broader exposure to Intune, Entra ID, Defender and cloud technology, while collaborating with senior IT colleagues and external suppliers.