Multisite GP Operations Lead

Wentworth Medical Practice; East Finchley; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

Wentworth Group Practice in Finchley, London, is seeking an experienced Operations Manager to lead day-to-day operational delivery across three sites and to drive forward a visible, proactive management approach.

You will coordinate across reception, administration, clinical teams and managers, oversee EMIS workflows, clinics and appointments, and ensure accurate records, IT coordination and patient care. This role is a centerpiece for planned improvements.

Qualifications

• GP practice operations experience including appointment systems and access management.
• Experience using EMIS, setting up clinics, sessions and diaries.
• Experience implementing system or process changes and staff training.
• Experience triaging IT, equipment or facilities issues.
• Experience auditing processes and compiling management reports.
• Experience resolving patient concerns or complaints.
• Desirable: multi-site experience across a group practice.
• Desirable: supervising or coordinating a reception/administration team.
• Desirable: rota or student placements coordination.
• Desirable: experience with PCSE/NHS registration processes.

Responsabilités

• Lead day-to-day operational delivery across three sites, coordinating workflow between reception, administration, clinical teams and management.
• Set up and maintain clinics and sessions in EMIS across the sites including student teaching sessions and care home ward rounds.
• Manage appointment sessions and diary integrity: resolve practitioner session issues and urgent same-day/next-day requests.
• Oversee clinical records accuracy and data quality: amend requests, registration errors, demographic updates.
• Triage and coordinate IT, equipment and facilities issues across the sites; act as first escalation before provider support.

Connaissances

GP practice operations

EMIS

Multi-site coordination

Staff training

Formation

Degree or NHS operations experience

GCSE English and Maths

Outils

EMIS Web

Patches

Valida

Description du poste

Wentworth Group Practice in Finchley, London, is seeking an experienced Operations Manager to lead day-to-day operational delivery across three sites and to drive forward a visible, proactive management approach.

You will coordinate across reception, administration, clinical teams and managers, oversee EMIS workflows, clinics and appointments, and ensure accurate records, IT coordination and patient care. This role is a centerpiece for planned improvements.