Multisite GP Admin & Patient Support Specialist

The Methodist Church in Britain; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Eleanor Cross Healthcare is seeking an administrative secretary to provide essential secretarial and admin support across two GP practice sites. You will handle patient contacts, processing referrals via eRS, GDPR-compliant record updates and maintain confidential information with discretion.

Key duties include managing a busy inbox, assisting with diaries and meetings, taking payments, and supporting clinical and non-clinical staff during sickness and peak periods.

Qualifications

• Strong customer service focus.
• Ability to work effectively as part of a team.
• Good IT skills, including Microsoft Office.
• Ability to manage workload and multitask in a busy environment.

Responsibilities

• Act as point of contact for patients in person and by phone, directing and escalating enquiries.
• Scan, process and action incoming correspondence.
• Process routine and 2WW referrals via eRS, email and letter.
• Monitor and action shared inbox emails and SMS patient responses.
• Read code and update patient records accurately, including registration and deduction tasks and SystmOne tasks.
• Process SARs, iGPR and Online/Proxy Access record reviews.
• Take payments and process non-NHS work requests from patients and external organisations.
• Answer calls promptly, signpost patients and transfer calls to the right staff.
• Process A&G, prior approval and expedite requests.
• Support clinical and non-clinical staff with office duties, including sickness and leave cover.
• Initiate and follow the death protocol when a patient death is notified.
• Conduct audits and compile meeting paperwork.

Skills

Customer service

Teamwork

IT skills (MS Office)

Multitasking

Tools

SystmOne

AccuRx

ANIMA

Job description

Eleanor Cross Healthcare is seeking an administrative secretary to provide essential secretarial and admin support across two GP practice sites. You will handle patient contacts, processing referrals via eRS, GDPR-compliant record updates and maintain confidential information with discretion.

Key duties include managing a busy inbox, assisting with diaries and meetings, taking payments, and supporting clinical and non-clinical staff during sickness and peak periods.