Medical Secretary: Referrals, Records & Admin Specialist

The Methodist Church in Britain; Whitby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sleights and Sandsend Medical Practice is seeking a Medical Secretary to support GPs and clinicians across two sites. The role focuses on clerical duties, including referrals, correspondence and patient records, with compressed full-time hours.

You will liaise with hospitals and community services, handle patient communications, and manage invoicing in Xero. Excellent IT skills and confidentiality are essential.

Qualifications

• GCSE level education or equivalent.
• GCSE Mathematics and English at grade C or above.
• Experience of working with the general public.
• Experience of administrative duties.
• Strong IT skills, including audio typing.

Responsibilities

• Provide secretarial, administrative and clerical support to GPs, clinicians and the multidisciplinary team.
• Prepare, type and process clinical correspondence, reports and referral documentation.
• Process NHS and private referrals through ERS, RSS, Gateway and SystmOne, actioning responses and rejections.
• Liaise with hospitals, consultants and community services on referrals and patient care, including Advice and Guidance requests.
• Manage incoming and outgoing calls, enquiries, emails, post and documents.
• Scan, upload and maintain accurate patient records and filing systems.
• Undertake clinical coding and summarising of correspondence and records.
• Process requests for information, including subject access, insurance, solicitor, DVLA and medical records requests.
• Track referrals and chase outstanding results and clinic letters.
• Support patient registrations, GP2GP transfers and records movement.
• Administer private fees, invoicing and financial records in Xero.
• Process requests relating to the Medical Examiner Service.

Skills

Communication

IT skills

Audio typing

Office & Outlook

Telephone manner

Organisation

Interpersonal skills

Confidentiality

Education

GCSE level education or equivalent

GCSE Mathematics and English (grade C+)

Tools

Office Suite

Outlook

Job description

Sleights and Sandsend Medical Practice is seeking a Medical Secretary to support GPs and clinicians across two sites. The role focuses on clerical duties, including referrals, correspondence and patient records, with compressed full-time hours.

You will liaise with hospitals and community services, handle patient communications, and manage invoicing in Xero. Excellent IT skills and confidentiality are essential.