Multilingual Operations Coordinator (French And Italian)

Volvo Group; Warwick; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Employee Assistance Programme

Teleworking abroad

Holiday allowance

Parental leave

Discounts

Job summary

Volvo Group is seeking a Multilingual Operations Coordinator based in Warwick, with English, French and Italian fluency. The role supports Volvo Group customers across Europe, coordinating breakdowns and repairs while maintaining clear, proactive communication.

The position is hybrid, 4 days in the office and 1 day remote, with rotating shifts to cover a 24/7 service window. You will work closely with the Customer Support Manager and European Operations Coordinators to ensure timely resolutions

Qualifications

• Fluent in English, French and Italian.
• Experience in retail or customer service-facing roles.
• Clear communication with customers and colleagues across Europe.

Responsibilities

• Put the customer first and deliver the best possible service.
• Take ownership of breakdown cases from start to resolution.
• Handle calls from customers, dealerships and colleagues with clear updates.
• Collaborate with dealer network and UK team for seamless service.
• Apply creative problem-solving to unexpected challenges to achieve best outcomes.
• Use Volvo systems and Microsoft tools, including case management.

Skills

English language

French language

Italian language

CRM systems

Case management

Tools

CRM systems

Case management systems

Job description

Multilingual Operations Coordinator (French and Italian)

Location: Warwick, Hybrid working: 4 days in the office and 1 day a week working from home

Salary: Up to £31,354

(This includes a 6% shift allowance; basic £29, 580)

Working hours: 37.5 hours per week on average, working rotating shifts across mornings, afternoons and evenings.

All shifts are 8 hours, including a 30-minute break. Depending on the rotation, weekly hours may vary slightly.

Shifts are published a year in advance.

At Volvo Action Service (VAS), we ensure that Volvo Group customers receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly.

As a Multilingual Operations Coordinator, using your Frenc h and Italian language skills, you will be at the heart of our customer support network. When a vehicle breaks down anywhere across Europe, you will take ownership of the situation, coordinating breakdowns and repairs while giving customers peace of mind and ensuring everything is handled efficiently and professionally

What Can Volvo Group Offer You:

• Pension scheme: We offer a matched pension scheme of up to 5% of your salary, with incremental benefits based on length of service, including death in service cover.
• Healthcare: Benefit from access to Bupa Cover and Dental insurance.
• Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Teleworking from abroad for up to 1 week a year
• Holiday Allowance: 33 days annual leave (increasing with length of service), plus the option to buy up to 5 additional days. Bank holidays are included within this allowance.
• Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.

You can learn more about the rewards and benefits Volvo Group Employee Benefits

Who are you?

A customer-focused and confident professional who thrives in a fast-paced, problem-solving environment.

• Fluent in English, French and Italian, with the confidence to communicate clearly with customers and colleagues across Europe.
• Able to communicate clearly with a wide range of people, from drivers and fleet managers to business owners
• Comfortable working on the phones and managing cases directly with customers
• Experience in retail or customer service-facing roles, solving issues efficiently and effectively
• You may have experience with CRM systems or case management systems (advantageous)
• Open to shift work, supporting our 24/7 service to keep customers moving at all times
• Strong written and verbal communication skills in English, French and Italian.
• Adaptable and proactive, finding solutions even in unexpected situations
• Support colleagues and work well within a team

What you will do

• Put the customer first, always striving to deliver the best possible service and solution
• Take ownership of breakdown cases across the seeing each through to resolution
• Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout
• Collaborate with the dealer network and colleagues across the UK to ensure seamless service
• Apply creative problem-solving to unexpected challenges to achieve the best outcome
• Use Volvo systems, including Microsoft tools and the case management system.

You will report directly to the Customer Support Manager and work closely with a large team of European Operations Coordinators and the UK Team, who can provide guidance and advice. Full training is provided on all Volvo systems and ways of working.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.