Customer Service Representative - Broxburn

Volvo Group; Broxburn; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Healthcare

Car scheme

Pension

Holidays

Industry discounts

Referral bonuses

Job summary

Volvo Group in Broxburn is seeking a Customer Service Representative to be the first point of contact for customers, dealers and partners. You will provide accurate information on Volvo Trucks products, services, parts, and warranties, and coordinate with dealers and service centers to resolve issues.

The role requires strong communication skills, CRM proficiency, and a customer-focused mindset. It offers stable permanent employment, dayshift hours, and a comprehensive benefits package including

Qualifications

• Customer service experience in automotive or logistics preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM systems and MS Office.
• Willingness to learn about trucks, parts, services, and warranties.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Volvo Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

Skills

Customer service

Communication

Multitasking

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

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Customer Service Representative - Broxburn

Location:

Broxburn, GB, EH52 5ND

Position Type: Professional

Permanent/Temporary: Permanent

Customer Service Representative (CSR) – Broxburn

Salary: £32,500 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits

Shifts: Dayshift - Monday to Thursday (7.00am - 3.30pm) Friday (7.00am - 2.30pm and Backshift - Monday to Thursday (9.30am - 6.00pm) Friday (9.30am - 5.00pm)

As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.

• 33 days holiday including bank holidays
• Life assurance
• Company pension
• Career progression and training
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes earn yourself £1000!
• Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!

What you'll do:

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Volvo Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

Experience needed:

• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic technical understanding of vehicles or willingness to learn
• Proficiency in CRM systems and Microsoft Office

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.